Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Erudio: Journal of Educational Innovation
Nuha, Muh. Ulin
Unknown Affiliation
Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
BUREAUCRATIC REFORM OF KPKNL MALANG: IT’S EFFECT ON PERFORMANCE AND SERVICE QUALITY Nuha, Muh. Ulin
Erudio Journal of Educational Innovation Vol 11, No 1 (2024): Erudio Journal of Educational Innovation
Publisher : Faculty of Administrative Science, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Indonesia's public service organizations have been conducted to implement ZI-WBK (Zona Integritas Wilayah Bebas Korupsi) as an effort for bureaucratic reform. The reform is measured by six areas of change: human resource management, change management, performance accountability, public service strengthening, technical arrangement, and supervision strengthening; KPKNL Malang, as a public service organization, is committed to increasing its general performance. This study uses a qualitative approach to know how ZI-WBK affects performance and service quality in KPKNL Malang. Using NVivo 12 Pro to analyze the interview results, this study shows that bureaucratic reform significantly affects performance and service quality in KPKNL Malang. Stakeholder testimonials and service quality scores demonstrate it.
Co-Authors