Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal of Accounting and Finance Management (JAFM)
Melia, Dessy
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Organizational Support and Interpersonal Communication on the Quality of Public Services Through Nurses' Work Commitment at KH. Daud Arif Kuala Tungkal Regional General Hospital, West Tanjung Jabung Regency Melia, Dessy; Zahari, M.; Rozi Yamali, Fakhrul
Journal of Accounting and Finance Management Vol. 6 No. 4 (2025): Journal of Accounting and Finance Management (September - October 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i4.2400

Abstract

This study aims to describe organizational support, interpersonal communication, nurses' work commitment, and the quality of public services at KH. Daud Arif Kuala Tungkal Regional General Hospital, West Tanjung Jabung Regency, and to analyze the influence of organizational support and interpersonal communication through work commitment on the quality of public services. The population of this study was the community or patients totaling 24,405, while the sample size in this study used Slovin's theory with a margin of error of 10% so that 100 people were obtained. This study used a quantitative approach with a survey method and used Partial Least Square (PLS) data analysis. The results showed that organizational support and interpersonal communication have an influence on the quality of nurses' services, both directly and indirectly through work commitment. This explains that when nurses feel supported by the organization, and open and effective communication between colleagues and with leaders creates a conducive and collaborative work atmosphere, then this factor can directly improve the quality of services provided to patients. Meanwhile, indirectly, organizational support and interpersonal communication can strengthen nurses' work commitment, which is demonstrated through their loyalty, responsibility, and dedication in carrying out their duties, thus having a positive impact on improving the quality of health services.
Co-Authors Fakhrul Rozi Yamali M. Zahari