Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Sammajiva: Jurnal Penelitian Bisnis dan Manajemen
Puspa Widiyawati
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Implementation of Competency-Based Career Management in Improving the Professionalism of Medical Personnel at Islamic Hospital Banjarmasin Puspa Widiyawati; Rinawati Rinawati
JURNAL RISET RUMPUN ILMU KESEHATAN Vol. 4 No. 2 (2025): Agustus : Jurnal Riset Rumpun Ilmu Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrikes.v4i2.5249

Abstract

In facing the challenges of an increasingly complex and dynamic world of work, competency-based career management is a strategic approach in managing human resources, especially medical personnel. This study aims to examine the implementation of competency-based career management system in improving the professionalism of medical personnel in Banjarmasin Islamic Hospital. Using descriptive qualitative methods based on literature studies, this study highlights the importance of structuring career paths that are structured and oriented to technical and non-technical competencies, such as communication skills, leadership, and ethical integrity. The results of the analysis show that this approach is not only able to answer the internal needs of the hospital in building a professional work culture, but also a strategic response to the demands of quality health services, fast, and humane. The implications of this implementation are expected to encourage increased work motivation, service efficiency, and competitiveness of health institutions in the modern era.
Analisis Burnout Dokter IGD terhadap Kualitas Pelayanan dan Kepuasan Pasien dalam Perspektif Service Profit Chain Orienza Sativa Novitaloka; Puspa Widiyawati; Ria Anggraeni Lubis; A Rohendi
Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Vol. 4 No. 2 (2026): Juni:SAMMAJIVA: Jurnal Penelitian Bisnis dan Manajemen
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/sammajiva.v4i2.2275

Abstract

The Emergency Department (ED) is a hospital unit characterized by high work pressure, which may lead to physician burnout. This condition not only affects healthcare workers but also has implications for service quality and patient satisfaction. This study aims to analyze the experiences of burnout among ED physicians and its impact on service quality and patient satisfaction from the perspective of the Service Profit Chain. This research employs a qualitative approach with a phenomenological design. The informants consisted of 7 participants, including 4 ED physicians as primary informants and 3 patients or their family members as supporting informants, selected purposively. Data were collected through in-depth interviews, observations, and documentation, and analyzed using the interactive model of Miles and Huberman. The findings indicate that burnout is characterized by emotional exhaustion, which affects service behavior, particularly in communication, empathy, and responsiveness. Although professionalism is maintained, there is a decline in the quality-of-service interaction, which influences patients’ experiences and satisfaction. This study demonstrates that burnout indirectly affects patient satisfaction through the quality-of-service interaction as the main mechanism. From the Service Profit Chain perspective, the internal condition of healthcare workers is a strategic factor in improving service quality and patient satisfaction.
Co-Authors A Rohendi Orienza Sativa Novitaloka Ria Anggraeni Lubis Rinawati Rinawati