Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI
Wijaya, Dhanny Hidayat
Unknown Affiliation
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Optimalisasi User Interface dan User Experience Aplikasi Whoosh dengan Design Thinking dan UEQ Wijaya, Dhanny Hidayat; Pinem, Sanjaya; Ridwan, Muhamad
JATISI Vol 12 No 3 (2025): JATISI (Jurnal Teknik Informatika dan Sistem Informasi)
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/jatisi.v12i3.11925

Abstract

Mobile applications play a crucial role in the modern transportation sector, including Whoosh – Indonesia High-Speed Rail, which provides ticket booking and travel information services. Despite a high number of downloads, the application has received low ratings, indicating issues related to its UI/UX. This study aims to enhance the quality of the interface and user experience through a Design Thinking approach, involving stages of empathy, problem definition, ideation, prototyping, and testing. An initial evaluation using the User Experience Questionnaire (UEQ) with 46 users identified problems such as confusing navigation, a non-intuitive booking flow, and the lack of a direct assistance feature. The redesign focused on simplifying the interface, implementing OTP-based login, and adding a live chat feature. Follow-up testing showed significant improvements across all UX aspects, with average scores falling into the "Good" to "Excellent" categories. These results indicate that the redesign of the Whoosh application successfully enhanced user satisfaction and supports the image of an efficient and modern transportation service.
Co-Authors Muhamad Ridwan Sanjaya Pinem