Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Mandiri Saburai (JMMS)
Jusuf, Angela Vanessa
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
THE EFFECTIVENESS OF SELF CHECK-IN AND BAGGAGE CHECK-IN ON PASSENGER SATISFACTION AT SOEKARNO HATTA AIRPORT Sucipto, Yuwono D.; Saidah, Deslida; Jusuf, Angela Vanessa; Fitri, Fasya Rahma
JMMS - JURNAL MANAJEMEN MANDIRI SABURAI Vol 9, No 2 (2025): JMMS-JURNAL MANAJEMEN MANDIRI SABURAI
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jmms.v9i2.4429

Abstract

In Indonesia, one of the busiest international airports is Soekarno-Hatta International Airport, and it often faces a significant increase in passenger numbers, which in turn causes long queues at manual check-in counters. This research aims to examine the impact of using self check-in machines on the effectiveness and satisfaction of passengers at Soekarno-Hatta Airport. In this study, the population that is the focus is passengers at Soekarno-Hatta Airport, with a sample of one hundred (100) people taken using nonprobability sampling techniques via accidental sampling, especially those who have used self check-in machines. This research method is quantitative with SEM-PLS data analysis techniques which are used to predict and develop research. The results of this research reveal that Self Check-in Machines can reduce waiting time, increase passenger satisfaction, and increase the efficiency of the check-in process.
Co-Authors Deslida Saidah Fitri, Fasya Rahma Sucipto, Yuwono D.