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All Journal MABUSS: Journal of Management, Business and Social Sciences
Virgawenda, Tina Miniawati Barusman
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Economics, Econometrics & Finance

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THE QUALITY OF PUBLIC SERVICES AND ITS INFLUENCE ON THE PUBLIC SATISFACTION INDEX AT SUKOHARJO DISTRICT OFFICE, PRINGSEWU REGENCY IN 2024 Setyaningsih, Leni; Virgawenda, Tina Miniawati Barusman; Barusman, Andala Rama Putra
Journal of Management, Business and Social Sciences Vol. 2 No. 2 (2024): May
Publisher : Program Studi Magister Manajemen

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Abstract

This study aims to investigate the influence of public service quality on the Public Satisfaction Index (IKM) at the Sukoharjo District Office, Pringsewu Regency, by employing a quantitative research method with a population consisting of 73 hamlet heads. Data analysis was carried out using the t-test, F-test, and multiple linear regression through SPSS software. The findings reveal that the tangible and reliability variables do not have a significant impact on the Public Satisfaction Index, as indicated by t-values smaller than the t-table. In contrast, the responsiveness variable shows a significant effect with a t-value of 1.995 exceeding the t-table, while assurance also demonstrates a significant relationship with a t-value of 2.076 and a significance level of 0.042, which is below the threshold of 0.05. Similarly, empathy exerts a significant effect with a t-value of 2.600 and a significance level of 0.011, both confirming its influence on public satisfaction. Descriptive statistical analysis further highlights that the highest indicator for tangibles is the availability of representative office buildings (4.96), for reliability is the provision of free services (4.33), for responsiveness is the delivery of well-responded services (4.73), for assurance is the equal treatment in service provision, and for empathy is the implementation of polite and friendly service, which achieved the highest average score (4.23). These results suggest that while physical facilities and reliability contribute less significantly, dimensions such as responsiveness, assurance, and empathy play a more crucial role in shaping public satisfaction with government services at the district level.
EFFECTIVENESS OF THE ACCELERATED STUNTING REDUCTION PROGRAM THROUGH CONVERGENCE ACTION IN NORTH LAMPUNG REGENCY Kofa, Fadhila; Virgawenda, Tina Miniawati Barusman; Defrizal, Defrizal
Journal of Management, Business and Social Sciences Vol. 2 No. 2 (2024): May
Publisher : Program Studi Magister Manajemen

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The purpose of this study is to evaluate the effectiveness of the stunting reduction acceleration program through convergence actions and to identify the supporting and inhibiting factors that influence its success in North Lampung Regency. The findings of this research are expected to provide recommendations for improving the program’s implementation. Supporting factors can be maintained and strengthened, while inhibiting factors need to be addressed with appropriate solutions so that the program can be carried out with better quality and sustainability. This research employed a descriptive qualitative approach, with data collected through interviews with 15 informants as well as document reviews from relevant institutions. The measurement of effectiveness was conducted using three approaches: input effectiveness, process effectiveness (covering planning, implementation, and evaluation), and output effectiveness. Based on these approaches, the study concludes that the acceleration program for stunting reduction through convergence actions in North Lampung Regency in 2023 has not yet achieved effective outcomes. This is due to limited understanding among program implementers regarding convergence-based stunting reduction strategies, as well as insufficient optimization of funding sources, particularly from the private sector.
Co-Authors Andala Rama Putra Barusman Defrizal Defrizal Kofa, Fadhila Setyaningsih, Leni