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All Journal Warta Ardhia : Jurnal Perhubungan Udara Jurnal Ilmu Administrasi Publik (JIAP)
Hasbah, Nur Ilmi
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Social Sciences Transportation

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Assessing E-Government User Satisfaction With Delone & Mclean Is Success Model And Digital Literacy Hasbah, Nur Ilmi; Purwanto, Agus Joko; Rulinawaty, Rulinawaty
JIAP (Jurnal Ilmu Administrasi Publik) Vol 13, No 2 (2025): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v13i2.33124

Abstract

This study aims to analyze e-government user satisfaction using the D&M IS Success Model. Digital literacy is added as an additional variable to provide a broader explanation of the contradictory research results from previous studies. A quantitative research approach is employed. Research data were collected by distributing an online questionnaire to users of the BPS-Statistics Sulawesi Barat Province official e-government website who accessed the site in the last year. Multiple linear regression is used to analyze the impact of system quality, information quality, service quality, and digital literacy on user satisfaction, both partially and simultaneously, using RStudio. Findings indicate that the variables from the D&M IS Success Model have a significant influence on user satisfaction. On the contrary, digital literacy was found not to significantly influence user satisfaction when tested partially. Simultaneously, the four variables have a significant influence on user satisfaction. The R-squared value indicates that system quality, information quality, service quality, and digital literacy collectively explain 75.26% of user satisfaction. In comparison, the other 24,26% is covered by different variables that are not included in this research. These results offer valuable insights for governments implementing e-government websites to enhance user satisfaction and deliver improved public services. The study contributes to the existing literature on user satisfaction with e-government in Indonesia.
Efek Jangka Pendek Pergerakan Jumlah Pesawat, Penumpang, dan Kargo Udara terhadap PDRB Subsektor Angkutan Udara di Sulawesi Barat (2014–2024): Analisis ARDL Hasbah, Nur Ilmi; Uluwiyah, Ana
WARTA ARDHIA Vol. 51 No. 1 (2025)
Publisher : Sekretariat Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v51i1.573.22-31

Abstract

This study aims to analyze the influence of the aircraft movements, passenger numbers, and the air freight volume on the Gross Regional Domestic Product (GRDP) of the air transport subsector in Sulawesi Barat. The study uses quarterly data from Q1 2014 to Q4 2024 (44 observations) and applies the ARDL (3,4,0,0) model selected based on the Akaike Information Criterion (AIC). Stationarity and long-run relationships were tested using the Augmented Dickey-Fuller and Bounds tests, respectively, with no control variables included. The results indicate that only short-run effects were found, while no evidence of long-run cointegration exists among the variables. In the short run, aircraft movements have a positive and statistically significant association with the GRDP of the air transport subsector, whereas passenger numbers and the air freight volume show no significant relationship. However, the model’s high adjusted R² and absence of robustness checks suggest caution in interpretation, as omitted variable bias and limited causal inference may exist. These findings suggest that enhancing aircraft operations and connectivity could support short-term growth in the regional air transport subsector. However, further research incorporating structural breaks and robustness analyses is recommended to strengthen policy conclusions. These insights are relevant for policymakers seeking evidence-based strategies to improve regional air connectivity and optimize the economic role of the air transport subsector in Sulawesi Barat.
Co-Authors Ana Uluwiyah Lukman Samboteng & Rulinawaty Kasmad Purwanto, Agus Joko