Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Teknik Industri Terintegrasi (JUTIN)
Suddin, Mochammad Muhandis
Unknown Affiliation
Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Layanan dalam Membentuk Kepuasan Konsumen di Outlet Minuman Franchise Kota Surabaya Suddin, Mochammad Muhandis; Febryanto, Indra Dwi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 3 (2025): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i3.46581

Abstract

Advances in knowledge and technology today have had a significant impact on global competition. So that the problem is formulated, namely how the influence of the dimensions of service quality on customer satisfaction in the Indonesian Ice Tea franchise industry in Surabaya City and the aim is to find out how the dimensions of service quality taken from the ServQual model affect customer satisfaction. Problem solving uses multiple regression analysis methods to determine some of the effects of service quality dimensions. Data collection uses 70 questionnaires as research data which will be processed using SPSS 27 software. The results obtained after testing show that the variables of reliability, responsiveness, assurance and empathy have an effect on customer satisfaction while the tangibles variable has no effect.
Co-Authors Febryanto, Indra Dwi