Anzari, Aulia Rahman
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Pengaruh Kualitas Jaringan terhadap Kepuasan Pelanggan dengan Kepercayaan sebagai Variabel Intervening pada Pengguna Jaringan Indihome PT Telkom Kecamatan Pancung Soal Anzari, Aulia Rahman; Veri, Jhon
Indo-MathEdu Intellectuals Journal Vol. 6 No. 6 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i6.4209

Abstract

This study investigates the effect of network quality on IndiHome customer satisfaction in Pancung Soal District with trust as an intervening variable. This quantitative study used a purposive sampling technique to select 50 respondents with specific criteria, namely a minimum membership period of 6 months, to ensure that the selected sample had sufficient experience in using the service. Data collected through a Likert scale questionnaire were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The results of the study indicate that: (1) Network quality has a direct positive and significant effect on customer satisfaction; (2) Network quality also has a positive and significant effect on trust; however (3) Trust does not have a significant effect on customer satisfaction and (4) Trust does not act as an intervening variable that mediates the relationship between network quality and satisfaction. These findings indicate that customer satisfaction is more directly determined by the technical performance of the network than by the trust factor. The practical implications of this study suggest that PT Telkom should prioritize improving network quality directly to increase customer satisfaction.
Pengaruh Profitabilitas, Stuktur Modal dan Ukuran Perusahaan Terhadap Nilai Perusahaan Melalui Kebijakan Dividen Sebagai Variabel Intervening pada Perusahaan Food & Beverage yang Terdaftar di BEI Periode 2020-2024 Anzari, Aulia Rahman; Elfiswandi, Elfiswandi; Pratiwi, Hanna
Indo-MathEdu Intellectuals Journal Vol. 7 No. 2 (2026): Indo-MathEdu Intellectuals Journal (In-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v7i2.5233

Abstract

This study aims to analyse the effect of profitability, capital structure, and company size on company value with dividend policy as an intervening variable in companies in the Food and Beverage sub-sector listed on the Indonesia Stock Exchange for the period 2020–2024. The study uses a quantitative causal approach with a sample of 18 companies selected through purposive sampling. The data, in the form of annual financial reports, were analysed using multiple linear regression and path analysis to test the direct and indirect effects between variables. Profitability was proxied by Return on Assets, capital structure by Debt to Equity Ratio, company size by the natural logarithm of total assets, dividend policy by Dividend Payout Ratio, and company value by Price to Book Value. The results show that profitability has a significant effect on company value, while capital structure and company size show varying effects. Dividend policy is proven to act as an intervening variable that strengthens the relationship between financial performance and company value. These findings emphasise the importance of financial performance management and dividend policy in increasing company value and investor confidence.