Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal International Journal of Supply Chain Management
BULAK, Muhammet Enis
Fatih University
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Assessment of TQM Practices as a Part of Supply Chain Management in Healthcare Institutions TURKYILMAZ, Ali; BULAK, Muhammet Enis; ZAIM, Selim
International Journal of Supply Chain Management Vol 4, No 4 (2015): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (13.161 KB)

Abstract

The aim of this study is to determine the critical factors of Total Quality Management (TQM) as Supply Chain Management (SCM) practices in the healthcare sector and to measure the effect of those factors on business performance of hospitals in Turkey. Performance of the hospitals was measured using subjective measures based on the hospitals administrators’ perception of how their organization performed relative to the competition. The technique of Partial Least Squares (PLS) analysis is employed to investigate the relationship between TQM practices and business performance. Analysis of the data from 50 hospitals revealed that TQM practices in the healthcare SCM influence financial performance indirectly by influencing non-financial performance. The results of the study provide strategic information about the importance of TQM factors such as supplier quality, service design, process management, employee relations, training, role of top management, and data and reporting for the successful healthcare SCM.
Co-Authors TURKYILMAZ, Ali ZAIM, Selim