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All Journal Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi
Sefnath Ambram Taran
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Computer Science & IT

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Analisis Kepuasan Mahasiswa Terhadap Laporan Kualitas Pelayanan Lab Komputer Dengan Metode Importances Perfomances Analysis (IPA) Sefnath Ambram Taran
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi Vol. 2 No. 3 (2024): Agustus : Jurnal Ilmu Komputer Dan Teknologi Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/neptunus.v2i3.178

Abstract

This research aims to analyze student satisfaction with computer laboratory services at STMIK WIDURI using the Importance Performance Analysis (IPA) approach. This investigation found that the quality of service received by students did not meet expectations. High priority, high quality equipment, laboratory technician workshop, services accessible to students, availability of laboratory technicians, easy access to laboratory technicians. STMIK WIDURI Analysis of student satisfaction with computer practicum is expected to increase priorities for the first quarter.
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