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All Journal Jurnal Kebijakan Publik Arus Jurnal Sosial dan Humaniora
Hariroh, Sanindita Qolbiyah
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Optimizing Health Services: A Quality Study at Community Health Centers in Sukoanyar Village, Lamongan Hariroh, Sanindita Qolbiyah; Tukiman, Tukiman
Jurnal Kebijakan Publik Vol 16, No 3 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i3.8835

Abstract

Health is a fundamental right of every individual and a key factor in achieving social welfare. In Indonesia, health development is aimed at improving access to and quality of health services that are equitable, affordable, and of high quality. This study aims to assess the quality of outpatient services at the Turi Subdistrict Health Center, Lamongan Regency, based on the five Servqual dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. A quantitative research method was employed, with a random sample of 100 outpatients selected from an average population of 3,159 patients over the past six months. Data were collected using a structured questionnaire with a four-point Likert scale and analyzed descriptively. The research results show that the five dimensions of service quality, received positive ratings from the majority of respondents, with agreement rates ranging from 75% to 78%. Physical facilities and cleanliness support patient comfort, while services generally align with established promises and procedures. Staff are also rated as responsive and capable of providing clear information, although administrative procedures still need to be simplified. Staff competence and polite attitudes create a sense of safety and trust among patients. Staff attention to individual patient needs further enhances the positive relationship between patients and healthcare personnel. This study confirms that the quality of outpatient services at Turi Health Center is already of good quality, but continuous improvement is still needed, particularly in simplifying administrative procedures. These findings can serve as a basis for developing policies to improve the quality of healthcare services at the local level.
Analisis Voting Behavior Gen-Z pada Pemilu 2024 dan Pengaruh Terwujudnya Visi Indonesia Emas 2045: Studi Kasus Mahasiswa Kota Surabaya Ardiansyah, Muhammad Rici Nur; Ariesta, Dieva Ratu; Hariroh, Sanindita Qolbiyah; Antika, Sindi Ayu; Maharani, Salwa Dwi; Nafi’ah, Binti Azizatun
Arus Jurnal Sosial dan Humaniora Vol 4 No 2: Agustus (2024)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v4i2.401

Abstract

Visi Indonesia Emas 2045 adalah upaya mewujudkan negara yang maju dan berdaulat. Pentingnya posisi Gen-Z sebagai modal intelektual bangsa mempengaruhi partisipasi politik masyarakat dalam pemilu 2024. Tujuan penelitian ini adalah untuk mengetahui partisipasi politik mahasiswa serta pengaruh dari perilaku memilih mahasiswa terhadap terwujudnya Visi Indonesia Emas 2045. Penelitian dilakukan dengan metode kuantitatif dengan pendekatan survei kuesioner atau media g-form. Sampel didapatkan dengan menggunakan tabel Issac dan Michael dengan Margin of Error 10% dengan hasil responden sebanyak 270 mahasiswa. Teknik analisis data menggunakan analisis regresi linier berganda berdasarkan hasil data yang diolah dari jawaban kuesioner yang menggunakan skala likert untuk mengetahui pengaruh variabel faktor sosiologis (X1),  faktor psikologis (X2) dan faktor rasional (X3) terhadap perilaku pemilih (Y). Hasil penelitian terhadap 270 mahasiswa di tujuh Perguruan Tinggi Negeri Surabaya berdasarkan teori partisipasi politik Milbrath dan Goel menunjukkan bahwa faktor sosiologis, psikologis, dan rasional memengaruhi perilaku memilih, yang mana faktor rasional merupakan faktor yang paling dominan. Dengan kata lain menunjukkan bahwa Gen-Z sangat mempertimbangkan visi, misi, kredibilitas, dan rekam jejak kandidat. Gen-Z dapat menjadi agen perubahan signifikan dalam politik, dengan perilaku memilih mereka yang akan menentukan arah Indonesia menuju Indonesia Emas 2045.
Co-Authors Antika, Sindi Ayu Ardiansyah, Muhammad Rici Nur Ariesta, Dieva Ratu Maharani, Salwa Dwi Nafi’ah, Binti Azizatun Tukiman Tukiman