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All Journal INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE
Purba, Hendi Saputra
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Humanities Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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CONGREGATION SATISFACTION AND SERVICE QUALITY GKPS PASTORS Purba, Hendi Saputra; Lubis, Rahmi
International Journal of Cultural and Social Science Vol. 6 No. 4 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i4.1168

Abstract

As servants of God entrusted with shepherding a congregation willing to serve, God calls us to fulfill the calling of proclaiming the good news (the Gospel) throughout the world. This message can be conveyed through words and deeds visible to the world, as a witness to them. This demonstrates that servants must be truly submissive to Christ, the owner of the Church. Anyone who claims to be a servant but teaches deviant teachings, disrupts the unity of the congregation, and fails to strengthen the faith of its members is not a servant of Christ, but rather a servant seeking to satisfy their own desires. This includes ensuring a match between the congregation's expectations and the experience gained from the services provided by the organization. If the congregation perceives that the service meets or even exceeds their expectations, then congregation satisfaction will be achieved. Therefore, conclusions can be drawn based on the dimensions of GKPS Pastor Service Quality and Congregation Satisfaction: Tangible Evidence, Reliability, Responsiveness, Assurance, and Empathy. To determine congregation satisfaction, we need to understand the quality of GKPS pastor service.
Co-Authors Rahmi Lubis