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ANALYSIS OF ONLINE LOAN PENETRATION AND CONSUMER BEHAVIOR IN INDONESIA Sabrun Jusuf; Meykel Djuuna; Fricy Rumintjap
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.19417

Abstract

The development of financial technology (fintech) has driven the emergence of online lending services as an integral part of Indonesia’s digital financial ecosystem. While these services have the potential to expand financial inclusion, understanding of their penetration levels and consumer behavior patterns remains limited, particularly based on nationally scaled data. This study aims to analyze the penetration of online lending usage and consumer behavior in Indonesia based on generational groups, household expenditure levels, and primary reasons for usage. This research adopts a descriptive quantitative approach by utilizing secondary data from the 2025 Survey on Internet Penetration and User Behavior in Indonesia conducted by the Indonesian Internet Service Providers Association (APJII). The analysis is based on official percentage tables and infographics covering online lending usage status, user distribution by generation and expenditure level, as well as the motivations for using online lending services. The results indicate that the penetration rate of online lending in Indonesia remains relatively low, at approximately 8.21% of internet users. However, usage is concentrated within specific segments, particularly Generation Z and Millennials, as well as households with low to middle expenditure levels. Online lending is utilized for various purposes, with the main motivations including installment-based purchases without credit cards, fulfillment of urgent needs, and financing daily necessities, accompanied by factors such as promotional incentives, ease of process, and lifestyle considerations. These findings suggest that online lending functions, both as a consumption financing instrument and a short-term liquidity buffer. Overall, this study indicates that the primary users of online lending services are digitally adopt groups who simultaneously exhibit higher levels of financial vulnerability. These findings underscore the importance of strengthening targeted digital financial literacy initiatives and consumer protection measures in the development of the online lending ecosystem. This research is expected to serve as a foundation for policymaking and further studies that are more sensitive to generational dynamics and household expenditure structures within the context of Indonesia’s digital finance landscape.
Effectiveness of Teamwork Excellence Training: A Case Study at PT ICI Manado Meykel Djuuna; Surya Danang; Sabrun Jusuf
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.710

Abstract

This study aims to improve team performance at PT. Insan Cerdas Indonesia (ICI), Ranotana Branch, through a psychological intervention in the form of the "Teamwork Excellence" training program. The research began with an assessment that identified psychological dysfunctions within the team, such as ineffective communication, unclear role division, and low psychological safety. The methodology employed was a combination of qualitative and quantitative approaches, including observation, structured interviews with the HR Manager and Branch Head, as well as psychological assessments using the Training Needs Analysis (TNA) and Team Climate Inventory (TCI). The intervention was conducted with seven staff members through a one-day experiential training. The results showed significant improvements in vision clarity, participative safety, task orientation, and support for innovation. Participants' average posttest scores increased by 18.57% compared to the pretest. Qualitative findings also indicated enhanced initiative, openness in communication, and team cohesion after the intervention. The study concludes that well targeted psychological interventions can effectively enhance team dynamics. It is recommended that the organization continue sustainable development programs to maintain and further improve team performance.