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All Journal Jurnal Teknik Industri Terintegrasi (JUTIN)
Ndari, Retno Ulan
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Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Analisis Rencana Proses Picking pada Distrubution Center Toko X Menggunakan 5 Whys dan Siklus PDCA Ndari, Retno Ulan; Akbardin, Juang; Wulansari, Dwi Novi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 4 (2025): October
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i4.47676

Abstract

The Distribution Center (DC) of Toko X plays a crucial role in the logistics system of a minimarket retail company, ensuring the delivery of goods to branch stores. Despite having a structured picking process supported by pick-to-light technology, discrepancies in item quantities—referred to as picking variances—continue to occur. This study was conducted through direct observation and interviews with warehouse staff, followed by a root cause analysis using the 5 Whys method. The analysis revealed that the primary cause stems from human error, particularly non-compliance with standard operating procedures (SOPs) and the absence of regular performance evaluations for pickers. As a corrective measure, a continuous improvement approach based on the Plan-Do-Check-Act (PDCA) cycle was designed. 
Co-Authors Dwi Novi Wulansari Juang Akbardin