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Dharmayanti, Indrani
Politeknik APP Jakarta
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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ISO 9001:2015 quality management system design for wooden pallet manufacturing using system entity analysis and BPMN 2.0 Rakhmasari, Aster Aryati; Bani, Fajar Ciputra Daeng; Abdusyakur, Muhammad Zulfan; Dharmayanti, Indrani; Siregar, Maryadi Tirtana
Journal Industrial Servicess Vol 12, No 1 (2026): April 2026
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v12i1.35323

Abstract

The wooden pallet industry plays a critical role in logistics and supply chain management, yet many companies lack standardized quality management practices, leading to high variability in product quality and order rejections. Although ISO 9001:2015 provides a widely recognized framework for quality management, prior studies have mostly addressed general implementation, with limited focus on industry-specific challenges. This study fills this gap by designing a comprehensive quality management system (QMS) tailored for the wooden pallet sector, integrating system entity analysis and business process modeling (BPMN 2.0) to establish standardized procedures aligned with ISO 9001:2015. A case study of a wooden pallet manufacturing company demonstrates the framework’s potential to improve process standardization, resource utilization, and organizational competitiveness. The proposed QMS serves as a practical roadmap for industry adoption, enhancing quality consistency and operational efficiency. Future research should validate the framework across multiple organizations to confirm its generalizability and effectiveness.
Co-Authors Abdusyakur, Muhammad Zulfan Bani, Fajar Ciputra Daeng Rakhmasari, Aster Aryati Siregar, Maryadi Tirtana