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Kualitas Pelayanan Publik Pada Kantor Camat Siompu Kabupaten Buton Selatan Nurhayati, Nurhayati; Fahyul, Fahyul
Jurnal Barata Indonesia : Studi Administrasi & Kebijakan Publik Volume 2, Nomor 1, Maret 2025
Publisher : LeRin - UNIDAYAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55340/jbi.v2i1.1808

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas pelayanan publik di Kantor Camat Siompu, Kabupaten Buton Selatan, dengan menggunakan pendekatan teori ServQual (Service Quality). Pendekatan ini menilai lima aspek utama dalam pelayanan, yaitu keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (empathy), dan bukti fisik (tangibles). Penelitian ini menggunakan metode deskriptif kuantitatif dengan mengumpulkan data melalui survei dan wawancara terhadap masyarakat yang menerima layanan di kantor kecamatan. Analisis data dilakukan untuk memahami bagaimana masyarakat pelaksanaan pelayanan oleh pegawai kantor Kecamatan Siompu. Hasil penelitian menunjukkan bahwa aspek daya tanggap dan empati memiliki peran besar dalam membentuk kepuasan masyarakat. Sementara itu, keandalan dan jaminan layanan masih perlu ditingkatkan agar dapat memenuhi harapan warga secara lebih optimal. Selain itu, fasilitas pelayanan yang kurang memadai turut berpengaruh terhadap pengalaman masyarakat saat mengakses layanan di kantor camat. Oleh karena itu, upaya peningkatan kualitas pelayanan publik di Kantor Camat Siompu perlu difokuskan pada penguatan kapasitas sumber daya manusia, penyediaan sarana dan prasarana yang lebih baik, serta penerapan sistem evaluasi berkala untuk memastikan layanan yang lebih responsif dan berkualitas.
Strengthening Community Health Volunteer Competence through the Griya SIPAKABERU Program for Stunting Prevention Adawiyah, Auliyah Rofiatul; Anindia Sifa Hijri; Fahyul, Fahyul; Bachtiar, Ishak
Jurnal Sipakatau: Inovasi Pengabdian Masyarakat Volume 2 Issue 5 August 2025: Jurnal Sipakatau
Publisher : PT. Lontara Digitech Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61220/jsipakatau.v2i5.2532

Abstract

The Griya SIPAKABERU (Integrated Healthy Village Program) is a community engagement initiative designed to enhance maternal and child health services by strengthening the competence of community health volunteers (posyandu cadres). The program focused on training in child growth monitoring, nutrition education, and appropriate parenting practices as preventive measures against stunting. The methods included pre-tests, participatory lectures, hands-on practice through the SIPATUA (Child Growth Monitoring Attitude) framework, and post-tests for evaluation. Results indicated a significant improvement in cadres’ knowledge: prior to the intervention, most were categorized as low to very low, while post-intervention assessments showed the majority achieving high to very high scores. In addition to knowledge gains, cadres demonstrated improved skills in providing nutrition education and monitoring child growth. Challenges included limited rural health infrastructure and low parental awareness regarding child nutrition. The Griya SIPAKABERU program has proven effective in strengthening community health volunteer capacity and supporting stunting prevention in rural communities. Sustained infrastructure support and cross-sectoral collaboration are required to ensure program continuity and scalability.