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All Journal Parabela: Jurnal Ilmu Pemerintahan & Politik Lokal Inventa: Journal of Science, Technology, and Innovation
Ferima, Ferima
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Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences

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Urgensi Penerapan Layanan Jembatan Timbang Berbasiskan Digital Sebagai Inovasi Peningkatan Layanan di Pelabuhan Penyeberangan Amolengo Provinsi Sulawesi Tenggara Rajulan, Muhammad; Ferima, Ferima; Herya, Bony; Hado, Hado; Satyadharma, Maudhy
Parabela: Jurnal Ilmu Pemerintahan & Politik Lokal Vol 5 No 2 (2025): September
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Muhammadiyah Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51454/awwq2837

Abstract

The current governance requires innovation so that it will have an impact on improving the quality of publik services. The transportation aspect must also present a breakthrough and innovation so that it has an impact on improving the safety and security of transportation services and also increasing the quality of service and satisfaction of service users. One of the innovations planned to be presented by the Southeast Sulawesi Provincial Transportation Agency is a digital-based weighbridge service. This study analyzes the urgency of implementing a digital-based weighbridge service at the Amolengo Ferry Port. This study uses a qualitative research approach using a descriptive method. The plan to implement a digital-based weighbridge service at the Amolengo Ferry Port is an innovation that must be implemented as soon as possible even though there are still many obstacles such as budget availability and minimal human resources for management. The recommendation from this study is to encourage collaboration with various parties (Collaborative Governance) both across government agencies, the private sector and local community participation so that existing problems can be found solutions and solutions.
Optimalisasi Pelayanan Prima Melalui Konsep A6 di Pelabuhan Penyeberangan Torobulu Ferima, Ferima; Maudhy Satyadharma; Muhammad Yazir Jabbar; Hado, Hado; Muhamad Rajulan
Journal of Science, Technology, and Innovation Vol 1 No 3 (2026): : April: Inventa: Journal of Science, Technology, and Innovation
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/qjcvj860

Abstract

This study aims to analyze the optimization of excellent service through the application of the A6 concept to the service system at the Torobulu Ferry Port in the context of public transportation services based on user experience. The study employs a qualitative-descriptive empirical approach through operational observation, in-depth interviews, documentation, and thematic analysis of the dimensions of attitude, ability, attention, appearance, action, and accountability. The results indicate that service quality has shown positive improvements in service attitude, operational technical ability, and service flow management. Major challenges remain in inconsistent service communication during peak periods, limited digitalization of information, a lack of proactive approaches to user needs, and an underdeveloped public satisfaction-based evaluation system. The study also found that service accountability remains administratively oriented and has not been fully integrated with participatory oversight mechanisms. The integration of service technology, the strengthening of an adaptive service culture, and the development of a user-experience-based evaluation system are strategic factors in realizing professional, responsive, transparent, and sustainable ferry services.  
Co-Authors Hado, Hado Herya, Bony Maudhy Satyadharma Muhamad Rajulan Muhammad Yazir Jabbar Rajulan, Muhammad Satyadharma, Maudhy