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All Journal JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH)
Maulana, Fadly Safyuddin
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Computer Science & IT Decision Sciences, Operations Research & Management

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Analisis Usability Website Sistem Informasi Perpustakaan dengan System Usability Scale (SUS) dan Heuristic Evaluation (HE) Maulana, Fadly Safyuddin; Wibowo, Feri; Badharudin, Abid Yanuar; Wicaksono, Agung Purwo
Journal of Information System Research (JOSH) Vol 7 No 1 (2025): Oktober 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v7i1.8179

Abstract

This study aims to analyze the usability level of the Library Information System website of Muhammadiyah University of Purwokerto (SIPUS UMP) by combining two evaluation approaches, namely the System Usability Scale (SUS) and Heuristic Evaluation (HE). The evaluation was conducted by involving 30 active UMP student respondents for the SUS method and 5 expert evaluators from various professional backgrounds for the HE method. The HE evaluation results showed that the most significant problem was in the Help and Documentation aspect with the highest Severity Rating score of 3.10, while the Aesthetic and Minimalist Design aspect had the lowest score. Meanwhile, the results of the SUS method obtained an average score of 57.58%, which was categorized as Grade “D”, Adjective Rating “Good”, Acceptability “Marginal”, and Net Promoter Score (NPS) “Detractor”. These findings indicate that although the system is still acceptable to users, several improvements are needed in terms of appearance, documentation, and usage flow to improve the overall user experience. The combination of the HE and SUS methods in this study provides a comprehensive analysis both qualitatively and quantitatively as a basis for developing a more optimal system.
Co-Authors Abid Yanuar Badharudin Agung Purwo Wicaksono Feri Wibowo