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All Journal Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Ilmiah Edunomika (JIE)
Raihanafa, Indira
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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Eksplorasi Pengalaman Housekeeping dalam Penggunaan Checklist dan Sistem Pelaporan Elektronik di Renaissance Okinawa Resort Raihanafa, Indira; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 2 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i2.2871

Abstract

This article aims to explore the housekeeping experience in using checklists and electronic reporting systems at Renaissance Okinawa Resort. The issue is focused on how these two instruments support work efficiency, data accuracy, and service quality in the housekeeping department. To approach this problem, the study applies operational management and hospitality technology theories. Data were collected through in-depth interviews with housekeeping staff, supervisors, and managers, as well as direct observations of daily activities, and were analyzed qualitatively using a thematic approach. The findings indicate that conventional checklists still serve an essential function as procedural control tools, while electronic reporting systems provide advantages in terms of speed, transparency, and real-time monitoring. The integration of both instruments was proven to enhance staff professionalism, strengthen interdepartmental coordination, minimize recording errors, and accelerate guest complaint handling. This study concludes that the combination of manual checklists and digital systems represents an effective strategy for achieving modern, accountable, and service-oriented housekeeping performance in the hospitality industry.
PERAN CONCIERGE DALAM MENINGKATKAN KUALITAS PELAYANAN FRONT OFFICE DEPARTMENT PADA RENAISSANCE HOTEL & RESORT OKINAWA Raihanafa, Indira; Wijoyo, Tuwuh Adhistyo
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12832

Abstract

This study aims to Identify the obstacles Concierge faces in serving guests Study the efforts of Concierges in providing optimum service Formulate solutions to improve the quality of the service of the concierge Qualitative research methods are used by conducting semi-structured interviews with the staff of the Concierge at the Renaissance Hotel & Resort Okinawa. Research results show that: Concierge faces several obstacles, such as staff constraints, lack of knowledge, and ineffective communication. Concierge makes various efforts to provide optimal service, such as improving skills and knowledge, communicating well, and leveraging technology. Solutions to improve the quality of Concierge services include enhanced resources, training, and coordination. This study concludes that: Concierge plays an important role in improving the quality of service in the Front Office. Increased quality of Concierge service will enhance the hotel's reputation and provide guests with an unforgettable experience
Co-Authors Tuwuh Adhistyo M.Par SE Wijoyo Yuliamir, Henry