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All Journal Destinesia : Jurnal Hospitaliti dan Pariwisata Majority Science Journal
Kesuma, Wahyu Puja
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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The Effect of Attractions, Amenities, Accessibility on Tourist Satisfaction at Garuda Wisnu Kencana Bali Octaviani, Lenny Kurnia; Kesuma, Wahyu Puja
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol. 5 No. 2: Maret 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jd.v5i2.3722

Abstract

Garuda Wisnu Kencana (GWK) Bali is one of the most popular tourist destinations in Indonesia. The beauty of the Garuda Wisnu Kencana statue and the various attractions it offers attract many tourists to visit. This research aims to analyze the influence of attractions, facilities, and accessibility on tourist satisfaction at GWK Bali. This research uses quantitative methods and data collection techniques through surveys of 100 tourists who visited GWK Bali. Data were analyzed using validity, reliability, normality, heteroscedasticity, multicollinearity, multiple linear regression, and F tests. The research results showed that attractions and accessibility had a positive and significant influence on tourist satisfaction at GWK Bali. On the other hand, facilities do not have a significant influence on tourist satisfaction. The coefficient of determination of 0.776 indicates that 77.6% of the variation in tourist satisfaction can be explained by a combination of attractions, facilities, and accessibility. Attractions and accessibility are important factors that influence tourist satisfaction at GWK Bali. GWK Bali management needs to improve the quality of attractions and accessibility to increase tourist satisfaction.
Operational Risk Management Strategy Formulation of Curup Gangsa Lampung Kesuma, Wahyu Puja; Sugiarto, Sugiarto; Kiswantoro, Amin
MSJ : Majority Science Journal Vol. 4 No. 1 (2026): MSJ - February
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v4i1.553

Abstract

Tourism activities in open natural environments inherently contain uncertainty that may evolve into operational risks when management control and supporting infrastructure are inadequate. Curup Gangsa Lampung, as a nature-based tourism destination, faces increasing visitor flow without a structured operational risk management system. This study aims to identify operational risk events, map risk levels using a Risk Evaluation Matrix, and formulate relevant mitigation strategies. The research employed a quantitative descriptive approach involving 260 respondents selected using purposive sampling. Data were analyzed using Importance Performance Analysis (IPA), Risk Evaluation Matrix, and Fishbone Diagram to identify priority risks and root causes. The findings reveal that operational risks originate from both natural and human-related factors, with visitor accidents classified as the most critical risk due to high frequency and impact. Several indicators fall into the “Concentrate Here” quadrant in IPA analysis, particularly signage, toilet conditions, infrastructure maintenance, and WiFi availability. The Fishbone analysis confirms that deficiencies in infrastructure and information accessibility are dominant causal factors. The study concludes that preventive improvements in infrastructure quality and information systems are essential to reduce operational risk exposure and enhance destination sustainability.
Co-Authors Amin Kiswantoro Octaviani, Lenny Kurnia Sugiarto S