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All Journal Journal of Information Systems and Technology Research Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Proceedings of The International Conference on Computer Science, Engineering, Social Sciences, and Multidisciplinary Studies
Erni Marlina Saari
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Religion Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering

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Designing a Digital Technology-Based Interactive Museum Prototype as an Effort to Enhance Education and Cultural Preservation in Indonesia Chairul Rizal; Erni Marlina Saari
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 2 (2025): September 2025
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i2.640

Abstract

Museums play an important role in the preservation of cultural heritage and public education. However, the changing behavior of the younger generation, who are more interested in digital media, is leading to a further decline in visits to conventional museums. This research aims to design a digital technology-based interactive museum prototype as an effort to enhance education and cultural preservation in Indonesia. The research method uses a Research and Development (R&D) approach with the stages of needs analysis, system design, prototype development, and user testing. The research instruments include the System Usability Scale (SUS) and semi-structured interviews with 30 respondents. The research results show that the interactive museum prototype has an average SUS score of 75.6, which falls into the very good category, and received positive feedback regarding increased visitor engagement in understanding cultural collections. This research contributes to the development of a digital museum model that meets the needs of Indonesian society.
Interactive Museum Innovation with Digital Technology to Enhance Education and Preserve Cultural Heritage in Indonesia Rizal, Chairul; Erni Marlina Saari
Proceedings of The International Conference on Computer Science, Engineering, Social Science, and Multi-Disciplinary Studies Vol. 1 (2025)
Publisher : CV Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/cessmuds.v1.17

Abstract

Museums play an important role in preserving cultural heritage and educating the public. However, the changing behavior of the younger generation, who are more interested in digital media, has led to a further decline in visits to traditional museums. This research aims to design a digital technology-based interactive museum prototype as an effort to enhance education and cultural preservation in Indonesia. This research method uses a Research and Development (R&D) approach, which includes the stages of needs analysis, system design, prototype development, and user testing. The research instruments include the System Usability Scale (SUS) and semi-structured interviews with 30 respondents. The research findings indicate that the interactive museum prototype achieved an average SUS score of 75.6, placing it in the excellent category, and received positive feedback regarding increased visitor engagement in understanding cultural collections. This research contributes to the development of a digital museum model that meets the needs of Indonesian society.
Examining the Impact of Virtual Tour Service Quality on Visitor Satisfaction in Digital Museum Environments Rizal, Chairul; Erni Marlina Saari
Journal of Information Systems and Technology Research Vol. 5 No. 1 (2026): January 2026
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v5i1.1411

Abstract

Research on virtual museums has expanded globally; however, empirical evidence from Indonesian digital cultural heritage institutions remains limited, particularly regarding how service quality shapes visitor satisfaction in fully virtual environments. Addressing this gap, this study investigates the influence of virtual tour service quality on visitor satisfaction at the Museum Kebangkitan Nasional, Indonesia, and examines the applicability of established service quality frameworks within a digital heritage context. Using a quantitative research design, data were collected through a structured survey from 97 users of the museum’s virtual tour platform. Measurement instruments were adapted from SERVQUAL and e-SERVQUAL models, incorporating digital-specific dimensions such as interactivity, system usability, interface aesthetics, and accessibility. Data analysis employed descriptive statistics, correlation analysis, and multiple regression techniques. The results reveal that virtual tour service quality has a significant positive effect on visitor satisfaction, explaining 41.6% of the variance, with respondents reporting high levels of perceived service quality and overall satisfaction. These findings demonstrate the novelty of extending traditional service quality models to virtual museum environments, where technological performance and user interface design emerge as critical experiential determinants. Theoretically, the study contributes to service quality and digital heritage literature by validating hybrid service quality constructs in a virtual cultural setting. Practically, it provides actionable insights for museum managers and cultural institutions in Indonesia to enhance digital engagement through user-centered design, platform reliability, and continuous technological innovation.
Co-Authors Chairul rizal Rizal, Chairul