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All Journal Sultra Journal of Economic and Business JOURNAL OF Mental Health Concerns
Herda, Herda
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Economics, Econometrics & Finance Health Professions Nursing Public Health

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PERAN MODERASI KEPERCAYAAN PADA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN TRASPORTASI ONLINE MAHASISWA FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS SULAWESI TENGGARA Herda, Herda; HM, Suyuti; Ilham, Ilham
Sultra Journal of Economic and Business Vol 6 No 2 (2025): Edisi Oktober 2025
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Sulawesi Tenggara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54297/sjeb.v6i2.1324

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan kepercayaan terhadap kepuasan pelanggan dalam penggunaan layanan ojek online (Grab dan Gojek) oleh mahasiswa Fakultas Ekonomi dan Bisnis Universitas Sulawesi Tenggara, serta mengevaluasi peran kepercayaan sebagai variabel moderasi. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan explanatory. Hasil penelitian menunjukkan bahwa kualitas layanan berpengaruh signifikan terhadap kepuasan pelanggan, khususnya melalui dimensi keandalan dan responsivitas. Demikian pula, kepercayaan pelanggan memiliki pengaruh signifikan terhadap kepuasan, dengan integritas sebagai indikator dominan. Selain itu, uji moderasi menggunakan uji Sobel menunjukkan bahwa kepercayaan memperkuat hubungan antara kualitas layanan dan kepuasan pelanggan. Penelitian ini menegaskan pentingnya perusahaan ojek online untuk tidak hanya meningkatkan kualitas layanan teknis tetapi juga membangun kepercayaan melalui transparansi, integritas, dan akuntabilitas guna meningkatkan kepuasan dan loyalitas pelanggan
Biopsychosocial factors related to emotional disorders among adolescents Herda, Herda; Butar Butar, Marta; Nasution, Helmi Suryani; Sitanggang, Hendra Dhermawan
JOURNAL OF Mental Health Concerns Vol. 5 No. 1 (2026): April Edition 2026
Publisher : Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Unit Penelitian dan Pengabdian Kep Akademi Keperawatan Baitul Hikmah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/mhc.v5i1.2564

Abstract

Background: Adolescence is a critical developmental period marked by biological, psychological, and social changes that increase vulnerability to mental-emotional disorders. Mental-emotional disorders among adolescents may impair academic performance, social relationships, and overall well-being. In Indonesia, particularly at the regional level, evidence regarding comprehensive biopsychosocial determinants among junior high school students remains limited. Purpose: To identify the biopsychosocial determinants associated with mental-emotional disorders among adolescents. Method: A cross-sectional design conducted from May to November 2025. A total of 101 students were selected using proportional stratified random sampling. Mental-emotional disorders were measured using the Strengths and Difficulties Questionnaire (SDQ). Independent variables included physical activity, sleep quality, academic burnout, smartphone addiction, peer support, bullying, parenting style, and sex. Data were analyzed using univariate and bivariate analyses with the chi-square test and prevalence ratio (PR) at a significance level of 0.05. Results: The prevalence of mental-emotional disorders among students was 41.6%. Significant associations were found between mental-emotional disorders and low physical activity (PR=2.7; 95% CI: 1.750–4.393), poor sleep quality (PR=2.4; 95% CI: 1.483–3.974), high academic burnout (PR=2.5; 95% CI: 1.604–4.162), smartphone addiction (PR=1.9; 95% CI: 1.269–3.109), low peer support (PR=1.8; 95% CI: 1.150–3.032), and experiences of bullying (PR=13.7; 95% CI: 4.558–41.760). Sex and parenting style were not significantly associated with mental-emotional disorders. Conclusion: Mental-emotional disorders among adolescents are significantly influenced by multiple biopsychosocial factors, particularly lifestyle behaviors, academic stress, peer relationships, and bullying experiences. School-based promotive and preventive interventions focusing on physical activity, sleep hygiene, stress management, strengthening peer support, and bullying prevention are strongly recommended. Keyword: Academic Burnout; Adolescents; Biopsychosocial Factors; Bullying; Mental-Emotional Disorders.
Co-Authors Butar Butar, Marta Hendra Dhermawan Sitanggang HM, Suyuti Ilham Ilham Nasution, Helmi Suryani