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I'anah, Noor
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Social Sciences

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Uncovering the emotional exhaustion of PTN-BH lecturers: The impact of workload, interpersonal relationships, and change-related communication I'anah, Noor; Sawitri, Dian Ratna; Purba, Debora Eflina; Riantoputra, Corina D.
Jurnal Psikologi Vol 24, No 2 (2025): Oktober 2025
Publisher : Faculty of Psychology, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jp.24.2.165-183

Abstract

Background: Emotional fatigue is a growing concern among academics, with over 50% of lecturers in Indonesia experiencing emotional exhaustion. Perguruan Tinggi Negeri Berbadan Hukum (PTN-BH) face high autonomy along with heavy tridarma responsibilities and performance pressures, often without adequate financial or emotional support. Research focusing specifically on PTN-BH lecturers remains limited.Purpose: To examine work-related stressors—workload, interpersonal relationships, and change-related communication—that contribute to emotional exhaustion among PTN-BH lecturers, using the Job Demands Resources theory (55.9% female; Mage = 42.54; SDage = 10.6).Method: A cross-sectional survey was conducted involving 306 PTN-BH lecturers in Indonesia (55.9% female; Mage = 42.54; SDage = 10.6). Data were analyzed using moderated multiple regression in IBM SPSS version 25.Findings: Workload and change-related communication showed significant effects on emotional exhaustion. In contrast, interpersonal relationships and the moderating role of self-leadership were not statistically significant.Implication: Addressing excessive workload and improving communication during organizational changes are essential to reduce emotional exhaustion and promote well-being among PTN-BH lecturers.
Co-Authors Corina D. S. Riantoputra Debora Eflina Purba Dian Ratna Sawitri