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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar
Muhammad Alfarez
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KEPUASAN PENGGUNA PADA APLIKASI ISUMBAR MAMBACO DI DINAS KEARSIPAN DAN PERPUSTAAKAAN PROVINSI SUMATERA BARATMENGGUNAKAN MODEL E-SERVQUAL Muhammad Alfarez; Elva Rahmah
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 9 No. 04 (2024): Volume 09 No. 04 Desember 2024 Press
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v9i04.34726

Abstract

This study measures user satisfaction with the iSumbar Mambaco application at the Regional Archives and Library Office of West Sumatra Province using the E-SERVQUAL model, which includes Efficiency, System Availability, Fulfillment, and Privacy. Employing a quantitative descriptive method through a survey of 88 active users, the data were analyzed using SPSS. The results show that user satisfaction falls into the fairly satisfied to very satisfied category, with the highest score on System Availability (3.26) and the lowest on Privacy (3.10). The application is considered stable and easy to access, though improvements are needed in digital collection and privacy policies. These findings serve as a basis for enhancing digital library services to be more efficient, secure, and user-oriented.
Co-Authors Elva Rahmah