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All Journal Jurnal Medicare
Annisa Wigati Rozifa
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Health Professions Nursing Public Health

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KUALITAS PELAYANAN RAWAT JALAN POLI KANDUNGAN DI RS SITI KHODIJAH MUHAMMADIYAH CABANG SEPANJANG SIDOARJO Nuzula, Firdausi; Annisa Wigati Rozifa; Irma Maya Puspita
Jurnal Medicare Vol. 4 No. 4 (2025): OCTOBER 2025
Publisher : Rena Cipta Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62354/jurnalmedicare.v4i4.239

Abstract

Improving the quality of midwifery services is essential to ensure safety and comfort for pregnant women during antenatal care (ANC). This study analyzed the effectiveness of service management based on five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Thirty-five pregnant women who attended the obstetrics outpatient clinic at Siti Khodijah Muhammadiyah Hospital, Sepanjang Branch, participated as respondents. Data were collected using a validated and reliable questionnaire. The results showed that all service aspects had a mean score above 1.8, categorized as “good,” with empathy and tangibles achieving the highest averages. Overall, 94% of respondents expressed satisfaction. However, utilization of the Maternal and Child Health (MCH) Handbook remained suboptimal. Strengthening patient communication and educational facilities, along with developing interpersonal skills among healthcare workers, is recommended.
Co-Authors Firdausi Nuzula Irma Maya Puspita