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Penerapan Standard Operasional Prosedur Pelayanan Administrasi di Kantor Camat Mila Kabupaten Pidie Rozaili; Zulkifli; Zulfikar
Arus Jurnal Sosial dan Humaniora Vol 4 No 2: Agustus (2024)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v4i2.571

Abstract

Penelitian ini bertujuan untuk menentukan bagaimana Standar Operasional Prosedur Pelayanan Administrasi diterapkan di Kantor Camat Mila Kabupaten Pidie. Standar Operasional Prosedur menawarkan pedoman untuk mengelola administrasi perkantoran dengan tujuan meningkatkan layanan. Metodologi deskriptif adalah jenis penelitian yang mencari fakta melalui penafsiran yang tepat. Standar Operasional Prosedur adalah aturan tertulis yang digunakan untuk memotivasi seseorang atau kelompok untuk mencapai tujuan.Hasil penelitian menunjukkan bahwa ada tingkat transparansi yang cukup tinggi dalam penerapan Standar Operasional Prosedur (SOP) pada layanan administrasi Kantor Camat. Namun, karena kurangnya sosialisasi dari Kantor Camat Mila Kabupaten Pidie, masyarakat masih kurang memahami prosedur, persyaratan, biaya, dan waktu pelayanan. dan kemampuan untuk menyelesaikan administrasi Kantor Camat melalui penerapan proses penyelesaian administrasi Kantor Camat, yang merupakan satu hari proses kerja di Kantor Camat Mila Kabupaten Pidie, menunjukkan ketelitian, kedisiplinan, dan kecepatan layanan yang ditunjukkan oleh penerapan Standar Operasional Prosedur (SOP) pada layanan administrasi Kantor Camat dan juga meberikan rekomendasi tentang cara menerapkan Standar Operasional Prosedur (SOP) pada pelayanan administrasi Kantor Camat Mila Kabupaten Pidie. SOP, seperti yang ada di Kantor Camat Mila Kabupaten Pidie, harus disosialisasikan dengan cara yang jelas, tepat, dan akurat agar masyarakat dapat memahami tata cara kepengurusan administrasi Kantor Camat.
GAMPONG GOVERNMENT ADMINISTRATION SYSTEM FOR THE COMMUNITY IN SIGLI CITY DISTRICT Zulfikar; Rozaili; Mulyadi
Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Vol. 7 No. 1 (2026)
Publisher : FISIP Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/jspm.v7i1.25437

Abstract

This study aims to determine the extent to which the village government's administrative service system in Kota Sigli District, Pidie Regency, meets community needs. Quality administrative services are a key indicator in assessing the effectiveness of government administration at the lowest level, therefore, a study is needed to examine how services are implemented, the obstacles that arise, and possible improvements. This study used a descriptive method with a qualitative approach, using field research and literature review to obtain relevant data.The results indicate that administrative services in several villages are not yet optimal. The main obstacles identified include low levels of education and skills among village officials, a lack of understanding of administrative tasks, and limited facilities and infrastructure such as computers, stationery, and other supporting facilities. This situation impacts the slow service process and the failure to meet community service standards. Improvements can be made through increasing the capacity of village officials by considering educational qualifications in the selection process, providing administrative training, and providing adequate work facilities. Furthermore, the optimal utilization of village head offices needs to be strengthened so that administrative services can be more effective, focused, and sustainable, supporting better village governance. The results indicate that administrative services in several villages are not yet optimal. The main obstacles identified include low levels of education and skills among village officials, a lack of understanding of administrative tasks, and limited facilities and infrastructure such as computers, stationery, and other supporting facilities. This situation impacts the slow service process and the failure to meet community service standards. Improvements can be made through increasing the capacity of village officials by considering educational qualifications in the selection process, providing administrative training, and providing adequate work facilities. Furthermore, the optimal utilization of village head offices needs to be strengthened so that administrative services can be more effective, focused, and sustainable, supporting better village governance.