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All Journal JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Journal Indonesia Law and Policy Review (JILPR)
Tuswoyo
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Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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INFLUENCE OF SERVICE QUALITY AND OPERATIONAL STANDARD OF SERVICE PROCEDURES (SOP) ON SATISFACTION OF COMMUNITY AT ONE-STOP SERVICE IMPLEMENTING UNIT SUB DISTRICT GUNUNG SAHARI UTARA Tuswoyo; Kartika Methasari
JILPR Journal Indonesia Law and Policy Review Vol. 3 No. 2 (2022): Journal Indonesia Law and Policy Review (JILPR), February 2022
Publisher : International Peneliti Ekonomi, Sosial dan Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (354.251 KB) | DOI: 10.56371/jirpl.v3i2.65

Abstract

The purpose of this research is to know the influence of service quality and operational standard of service procedures (SOP) to public satisfaction at One-Stop Service Implementing Unit Sub District Gunung Sahari Utara. This research is a quantitative field research. Field research is a study to obtain data that actually occurs in the field. While quantitative means to emphasize the analysis of numerical data (numbers) obtained by statistical methods. The method used in this research is Survey research method. The population in this study were all applicants who used the services of One-Stop Service Implementing Unit Sub District Gunung Sahari Utara, taken based on the average number of visitors per month (period September - October 2017). So the sample in this study is as many as 271 people. The sampling technique used in this research is convenience/accidental sampling. Based on the result of F test analysis known that the value of F count 41.304, and with the level of significance (p-value), 0.000. This means that the value of Sig<value of (0.000 < 0.05), it can be concluded that Service Quality (X1) and Standard Operational Procedure Service (X2) together have a very significant effect on Satisfaction of society (Y). The result of Determination Coefficient analysis is known that the influence between Quality of service (X1) and Standard Operational Procedure Service (X2) on Satisfaction of society (Y) obtained coefficient of determination equal to 0.236. This implies that about 23.6% of the variations occurring in Community Satisfaction in the One-Stop Service Implementing Unit Sub District Gunung Sahari Utara can be explained by Quality of Service and Standard Operational Procedure of Service.
ANALYSIS OF POLICY IMPLEMENTATION IN THE ONE DOOR FAMILY DATA COLLECTION PROGRAM THROUGH THE CARIK JAKARTA APPLICATION IN DASAWISMA KELURAHAN UJUNG MENTENG EAST JAKARTA DKI JAKARTA Tuswoyo; Ahmad Hidayat; Tika Amalia Rahmah
JILPR Journal Indonesia Law and Policy Review Vol. 4 No. 1 (2022): Journal Indonesia Law and Policy Review (JILPR), October 2022
Publisher : International Peneliti Ekonomi, Sosial dan Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56371/jirpl.v4i1.104

Abstract

The background of this research is the complaints of dasawisma cadres about the Carik Jakarta application and the low understanding of the community in operating the application on mobile phones. The Carik Jakarta application itself often experiences disturbances so that it is not optimal in collecting data. This study uses a qualitative research method with a descriptive approach through observation, interviews, and documentation. Interviews were conducted with five sources, namely the secretary of TP-PKK, RW 003 coordinator, RT 012 coordinator, dasawisma cadres, and residents of Ujung Menteng Urban-Village. Data analysis was carried out through the stages of data reduction, data presentation, and data verification. The results showed that the one-stop family data collection in the dasawisma program of Ujung Menteng Urban-Village had been running smoothly, especially in terms of resources, communication, and bureaucratic structure. However, residents are still reluctant to participate. Their enthusiasm needs to be increased to make this one-stop family data collection program a success. The obstacles that arise in the community are the refusal to be recorded, the community is difficult to communicate with and they are afraid that their personal data will be misused. In addition, using the system or server at the same time is also a challenge in itself because it hampers data collection through the Carik Jakarta application. Efforts that need to be made are to conduct campaigns to the community in detail, and continuously approach them.
QUALITY ANALYSIS OF ADMINISTRATIVE AND MEDICAL SERVICES AT ROYAL PROGRESS INTERNATIONAL JAKARTA INTERNATIONAL HOSPITAL IN THE IMPLEMENTATION OF THE BPJS HEALTH PROGRAM Ahmad Hidayat; Tuswoyo; Agista Dwiyanti
JILPR Journal Indonesia Law and Policy Review Vol. 4 No. 1 (2022): Journal Indonesia Law and Policy Review (JILPR), October 2022
Publisher : International Peneliti Ekonomi, Sosial dan Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56371/jirpl.v4i1.105

Abstract

Based on patient visit data, the number of people who need outpatient health services through the BPJS Health program has increased since 2017. However, based on the results of a patient satisfaction survey in 2019, it appears that the health services provided are not optimal even though most patients are quite satisfied. There are still complaints that are submitted regarding the service procedure is considered complicated and long because it has to go through several administrative stages and the length of time to take care of registration. This study aims to analyze the quality of administrative and medical services at the Royal Progress International Hospital in Jakarta to patients participating in the BPJS Health program, the obstacles faced and the efforts made, using a qualitative approach with the type of case study. The results showed that the quality of health services provided included aspects of speed, pleasant service, free from errors and not all of the established procedures were met. There are still some aspects that need attention and improvement. The obstacles faced in providing health services for patients participating in the BPJS Health program come from patients who do not understand the procedures that must be passed and the incomplete requirements that must be met to obtain health services. Various efforts have been made by the management of the Royal Progress International Hospital Jakarta to overcome the obstacles faced so that health services continue to run well and are of higher quality.
Kapasitas Organisasi Satuan Polisi Pamong Praja Dalam Penyelenggaraan Ketertiban Umum dan Ketenteraman Masyarakat di Kabupaten Bekasi Mei Anggraeni; Tuswoyo
Reformasi Administrasi Vol. 12 No. 2 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The implementation of public order and community peace is one of the mandatory basic services. However, the implementation of public order and public peace in Bekasi Regency found several problems in its implementation which resulted in low organizational capacity. This study aims to describe and evaluate how the Organizational Capacity of the Pamong Praja Police Unit in the implementation of Public Order and Community Order in Bekasi Regency, describe and evaluate what factors hinder the improvement of the Organizational Capacity of the Pamong Praja Police Unit in the implementation of Public Order and Community Order in Bekasi Regency, and describe and evaluate ways or strategies to overcome obstacles to increasing the Organizational Capacity of the Pamong Praja Police Unit in the method used is qualitative. Data collection techniques were carried out by literature study and field research with purposive techniques to select informants. To validate the data, the author used source and technique triangulation techniques. The results showed that the human resources dimension still needs capacity building in terms of training and performance appraisal, especially in terms of discipline. Then from the aspects of infrastructure, technolog, and finance the are still limitations in terms of budget, lack of internal supervision, limited facilities, and minimal availability of technology. Furthermore, in the strategic leadership dimension, there are regulations that are old and not in accordance with the current situation. Then form the aspect of programs and management processes that program planning and formulation are still not optimal because activities still seem to copy form previous years. Furthermore, in Bekasi Regency Pamong Praja Police Unit and cross-sectors and socialization to the community is still minimal.
Co-Authors Agista Dwiyanti Ahmad Hidayat Kartika Methasari Mei Anggraeni Tika Amalia Rahmah