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Analisis Karakter Aparatur Sipil Negara (ASN) Ditinjau dari Komunikasi Interpersonal Dewi, Agil Rimba Candra Ayu; Nihayati, Badi' Zulfa
Nusantara Innovation Journal Vol. 2 No. 2 (2024): June
Publisher : Badan Pengembangan Sumber Daya Manusia Provinsi Kalimantan Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70260/nij.v2i2.36

Abstract

The level of performance of PPPK teachers as one of the ASN in the education sector shows the quality of education in Indonesia. One aspect that can help improve teacher performance is having adequate character. Minister of Manpower Regulation Number 3 of 2023 concerning ASN work culture and code of ethics states that the basic values ​​of AKHLAK are the basis for strengthening work culture and supporting the improvement of ASN performance. Having adequate character as a teacher can help carry out teacher duties in accordance with the values ​​of AKHLAK in creating an adequate work culture and level of performance. This research analyze the characteristics of Generation Z SMA/SMK PPPK teachers in East Kalimantan using an interpersonal communication perspective. DeVito’s theory of interpersonal communication and interpersonal power is used in this research with the aim of finding out what the character is and whether there is a possibility of abuse of power and bullying occurring among generation Z high school/vocational school PPPK teachers in East Kalimantan when viewed from interpersonal communication. Descriptive quantitative methods are used to explain simple quantitative data descriptively. The results found in this research are that generation Z SMA/SMK PPPK teachers in East Kalimantan have characters which include charismatic, competitive, expert in their field, consistent, have a good self-image, trustworthy and honest; Apart from that, there is the possibility of abuse of power (domination by one party and a sense of excessive interference); and bullying in the educational environment in East Kalimantan.
Artificial Intelligence (AI) Penguat Kinerja ASN Kalimantan Timur Wulandari, Devi Oktaviani; Nihayati, Badi' Zulfa
Nusantara Innovation Journal Vol. 4 No. 1 (2025): December
Publisher : Badan Pengembangan Sumber Daya Manusia Provinsi Kalimantan Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70260/nij.v4i1.73

Abstract

This study aims to assess the quality of Artificial Intelligence (AI) as a performance enhancer for Civil Servants (ASN) in East Kalimantan using the WebQual model developed. The WebQual model consists of four main aspects: ease of access, user experience, information quality, and communication integration. The research employed a quantitative descriptive approach involving 75 ASN respondents from East Kalimantan. Data were collected through a Likert scale questionnaire (1–4) comprising 48 items and analyzed using descriptive statistics and the Chi-Square test. The results indicate that, in general, AI quality is perceived as “Satisfactory” by respondents. The functional aspect (covering ease of access and user experience) obtained an average score of 3.29; the information aspect scored 3.20; and the communication and integration aspect scored 2.80. The Chi-Square analysis produced a value of 34.30, which exceeds the critical value of 12.59 at a 5% significance level. This indicates a statistically significant relationship between AI quality and ASN user satisfaction. The study concludes that high-quality AI, including ease of use, positive user experience, relevant and reliable information, and effective communication and interaction features, directly influences the improvement of satisfaction and performance among ASN in East Kalimantan. These findings support the relevance of the WebQual model in evaluating digital platforms—not only websites but also AI applications in government sectors. This study also emphasizes the importance of strengthening communication and feedback features within AI systems to optimize AI quality and ASN satisfaction.