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All Journal Journal Of World Science
Amarta, Prafieta
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Computer Science & IT Economics, Econometrics & Finance Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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Analysis of Customer Satisfaction Survey Results at the Large Ship Mooring at PT Pelabuhan Indonesia Regional 2 Cirebon Branch Dwiputra, Dimas Widi; Amarta, Prafieta; Permana, Teddy Arif; Khumayah, Siti; Lestari, Aghnia Diah
Journal of World Science Vol. 3 No. 11 (2024): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v3i11.1223

Abstract

Survey results in customer satisfaction are essential for a company because, with a survey, the company can know the needs of its customers, help improve employee performance, make the right decisions, and encourage company growth. PT Pelabuhan Indonesia (Persero) Regional 2 Cirebon Branch, one of the Port Business Entities (BUP), conducts activity surveys. The research is studied about the satisfaction of customers at PT Pelabuhan Indonesia (Persero) Regional 2 Cirebon Branch. This research gathers information through documentation, interviews, direct observations, and a study library. The study results are Dimensions of Direct Evidence, such as appearance officers and comfort facilities. Dimensions Reliability includes an attitude of polite courtesy, justice in getting services, and transparent service standards. Responsiveness Dimensions include being a? responsiveness officer in handling requests and complaints from Customers. Dimension guarantees include speed, accuracy, and time service. Dimension Empathy is an officer's ability to notice customers' desires and needs.
Co-Authors Dwiputra, Dimas Widi Lestari, Aghnia Diah Permana, Teddy Arif Siti Khumayah