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All Journal Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Wulan Dwi Citra Sari
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Health Professions Medicine & Pharmacology Nursing Public Health

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Analisis Strategi Manajemen Kesehatan dalam Memaksimalkan Mutu Pelayanan di Rumah Sakit: Literature Review Wasiyem Wasiyem; Amanda Dwika; Wulan Dwi Citra Sari; Fani Rulinanda Ritonga; Salsabilla Julinda Sumpeno; Rani Ramadhani; Maharani Zahra; Rahayu Sri Rezeki Kandau; Zahra Andini
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 5 No. 2 (2025): Juli: Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v5i2.6378

Abstract

The quality of health services in hospitals is the main indicator in evaluating the effectiveness of the health management system. This study aims to analyze various health management strategies applied in hospitals to maximize service quality through a literature review approach. The strategies identified include digital transformation, human resource (HR) development, the implementation of kaizen culture, and the optimization of hospital management information systems (SIMRS). A literature review shows that technology-based approaches, HR training, and data-driven management play an important role in improving efficiency, patient satisfaction, and service safety. However, challenges such as limited infrastructure, resistance to change, and large investment needs remain obstacles. This study concludes that the integration of holistic and adaptive management strategies is necessary to achieve optimal service quality in hospitals.
Peran Manajemen Logistik dalam Meningkatkan Kualitas Pelayanan Kesehatan di Rumah Sakit Umum Sundari Indah Fadillah; Sumi Fitri Winanti; Wulan Dwi Citra Sari; Putri Adinda Ramadhani Hutagalung; Indah Doanita Hasibuan
Jurnal Ilmiah Kedokteran dan Kesehatan Vol. 4 No. 3 (2025): September: Jurnal Ilmiah Kedokteran dan Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/klinik.v4i3.4552

Abstract

Quality health services are a basic right of the community and it is the responsibility of health institutions to fulfill them. Sundari General Hospital as one of the main health service providers in its area also faces challenges. This study aims to analyze the role of logistics management in improving the quality of health services at Sundari General Hospital. This study uses a qualitative approach that aims to describe the role of logistics management in improving the quality of health services at Sundari General Hospital. The study shows that the distribution of medical logistics at Sundari General Hospital uses a one-stop system with a pharmacy installation as a distribution center for centralized stock control and coordination between units. A flexible logistics management system is implemented with the FIFO and FEFO methods for stock rotation, supported by standard warehouse facilities, thus maintaining the quality and availability of drugs and medical devices for optimal service. Based on the results of the study, logistics management at Sundari General Hospital has been shown to play an important role in improving the quality of health services.
Co-Authors Amanda Dwika Fani Rulinanda Ritonga Indah Doanita Hasibuan Indah Fadillah Maharani Zahra Putri Adinda Ramadhani Hutagalung Rahayu Sri Rezeki Kandau Rani Ramadhani Salsabilla Julinda Sumpeno Sumi Fitri Winanti Wasiyem, Wasiyem Zahra Andini