Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Pendidikan dan Sosial Humaniora
Endang Susilomurti
Unknown Affiliation
Humanities Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Kontroversi Di Ketinggian Kontroversi di Ketinggian Analisis Framing Pemberitaan Hilangnya Iphone dalam Penerbangan Garuda Endang Susilomurti; Gita Mahyarani
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 5 No. 3 (2025): September : Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/khatulistiwa.v5i3.6833

Abstract

This study examines how Indonesian media framed the viral incident of a lost iPhone aboard Garuda Indonesia's flight GA716 (June 2025), applying Pan & Kosicki's framing model to analyze five news outlets. The research identifies three dominant frames: system failure (Kumparan), legal professionalism (Kompas.com), and class conflict (Poskota). Findings reveal how media narratives have shaped the public's perception of corporate accountability, with Garuda's crisis response oscillating between transparency and defensiveness. The study bridges framing theory with crisis communication (Coombs, 2007) and reputation management (Fombrun, 1996), highlighting the tension between media sensationalism and corporate image control in the digital age. Practical implications suggest that airlines must integrate real-time media monitoring with proactive reputation management strategies.
Co-Authors Gita Mahyarani