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All Journal Jurnal Kesehatan Lentera Aisyiyah Professional Evidence-based Research and Advances in Wellness and Treatment
romliyadi
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Medicine & Pharmacology Nursing Physics Public Health

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ANALISIS INDEKS KEPUASAN PASIEN KOMPLEMENTER TERHADAP PELAYANAN DI UPTD PUSKESMAS KABUPATEN BANYUASIN PROVINSI SUMATRA SELATAN romliyadi
Jurnal Kesehatan Lentera 'Aisyiyah Vol. 7 No. 1 (2024): Jurnal Kesehatan Lentera 'Aisyiyah
Publisher : BPPM Politeknik 'Aisyiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58170/jkla.v7i1.198

Abstract

Abstrak Latar belakang: Seiring  dengan  kemajuan  teknologi dan tuntutan  masyarakat dalam  hal  pelayanan,  maka  unit  penyelenggara pelayanan publik dituntut untuk memenuhi harapan masyarakat dalam melakukan pelayanan. Pelayanan publicyang dilakukan oleh aparatur pemerintah saat ini dirasakan belum memenuhi harapan masyarakat. Hal ini dapat diketahui dari  berbagai  keluhan  masyarakat  yang  disampaikan  melalui  media massa  dan  jejaring  sosial. Tujuan: Diketahui analisis indeks kepuasan Pasien Komplementer dalam pelayanan kesehatan, Metode: Penelitian ini menggunakan analisis deskriptif kuantitatif, pengolaan data dan pengambilan sampel murni berpedoman menurut PERMENPAN No 14 tahun 2017. sampel diambil accidental sampling. Periode penelitian adalah Februari - Mei  2023. Dengan jumlah sampel 152 responden. Hasil: karakteristik responden 80,3% berumur dewasa awal 26-35 tahun, jenis kelamin terbanyak perempuan 74,3%, pendidikan 74,3% sekolah menengah atas adapun pekerjaan wiraswasta 57,3%. nilai rata-rata terendah unsur kecepatan waktu dalam pelayanan sebesar 3,02 dengan kinerja kurang baik, sedangkan nilai tertinggi 3,27 pada unsur kemudahan prosedur pelayanan. Nilai indeks kepuasan dimana nilai rata-rata tertimbang 3,088 kemudian di konversi dengan nilai dasar  25 didapat nilai indeks 77,2  mutu pelayanan B kinerja unit  pelayananan Baik. Saran: berikan pelayanan yang terbaik untuk pengunjung dengan di buktikan melayani dengan cepat ikhlas dalam bekerja serta bekerja secara professional.
The Relationship Between the Digital Competence of Nurses with the Quality of Nursing Care at RSUP Dr. M. Djamil Padang Year 2025 Romliyadi
Professional Evidence-based Research and Advances in Wellness and Treatment Vol. 3 No. 2 (2026): April, 2026
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/perawat.v3i2.579

Abstract

The development of information technology requires adequate digital competence among nurses to improve the quality of health services. However, disparities in understanding and applying digital technology persist, affecting the quality of nursing care. Therefore, evaluating nurses’ digital competence is necessary to identify barriers and develop improvement strategies. This study aimed to analyze the relationship between nurses’ digital competence and the quality of nursing care at RSUP Dr. M. Djamil Padang in 2025. This study used a quantitative design with a cross-sectional approach. The research involved 100 nurses selected through proportionate stratified random sampling. Data were collected using structured questionnaires, which had been tested for validity and reliability to measure digital competence, and observation sheets to assess the quality of nursing care. Data analysis included univariate analysis to describe frequency distributions and bivariate analysis using the chi-square test, along with odds ratio (OR) calculations. The results showed that 56% of nurses had good digital competence, while 60% demonstrated good quality of nursing care. Bivariate analysis revealed a significant relationship between digital competence and nursing care quality (p-value = 0.003; OR = 2.95). Nurses with good digital competence were 2.95 times more likely to provide high-quality care. In conclusion, digital competence is significantly associated with nursing care quality, highlighting the need for continuous training, system optimization, and technology-based policies.
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