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All Journal Wahana Riset Akuntansi Jurnal Benefita : Ekonomi Pembangunan, Manajemen Bisnis Dan Akuntansi PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat JURNAL PUNDI Jurnal Ekonomi Manajemen Sistem Informasi
Putra, Rino Dwi
Sekolah Tinggi Ilmu Ekonomi KBP
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Journal : JURNAL PUNDI

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH PADA PT. BANK NAGARI SUMATERA BARAT CABANG SIMPANG EMPAT PASAMAN BARAT Nazaruddin Aziz; Rino Dwi Putra
JURNAL PUNDI Vol 4, No 3 (2020)
Publisher : AKBP-STIE "KBP" PADANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31575/jp.v4i3.304

Abstract

This study aims to determine and analyze how much influence the Quality of Service (X) which consists of 5 research variables namely Tangible, Reliability, Responsiveness, Assurance and Emphaty and Customer Loyalty (Y) at PT. Bank Nagari, West Sumatra Branch Simpang Empat Pasaman Barat, using data collection methods in the form of a questionnaire of 100 respondents. In data analysis using validity, reliability, and classic assumption tests namely normality, multicollinearity and heteroscedasticity. The analytical method used is multiple linear regression analysis. As for testing the hypothesis that is the F test, the T test, the determinant coefficient R2 using SPSS tools. The results showed that the Tangible variable did not affect customer loyalty at PT. Bank Nagari Simpang Empat Pasaman Barat Branch, Reliability variable does not affect customer loyalty at PT. Bank Nagari Simpang Empat Pasaman Barat Branch, responsiveness variable does not affect customer loyalty at PT. Bank Nagari Simpang Empat Pasaman Barat Branch, Assurance variable does not affect customer loyalty at PT. Bank Nagari Simpang Empat Pasaman Barat Branch, Empathy variable does not affect customer loyalty at PT. Bank Nagari Simpang Empat West Pasaman Branch. Based on the results of linear regression testing found that the variable Service Quality consisting of Tangible, Reliability, Responsiveness, Assurance and Empathy does not have a significant effect on Customer Loyalty.
KESUKSESAN IMPLEMENTASI SYSTEM APPLICATION PRODUCT (SAP) STUDI DI PT. SEMEN PADANG Febryandhie Ananda; Rino Dwi Putra; Vito Shiga Hendrastyo
JURNAL PUNDI Vol 1, No 1 (2017)
Publisher : AKBP-STIE "KBP" PADANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.481 KB) | DOI: 10.31575/jp.v1i1.4

Abstract

Mandal & Gunasekaran (2003) states that one of the resources that have become the ERP system is based on information technology, because it can increase the efficiency on the part of the company's operations. The aims of this study is to measure the success of user training variables and data analysis of System Application Product implementation in PT. Semen Padang. The method used is a sample survey and time for certain problems. The result is That user training and data analysis successfully support SAP implementation in PT. Semen Padang is categorized as successful with mean of User Training, Data Analysis and SAP Implementation are 4,31; 4,46; dan 4,46.
Co-Authors Abshor Marantika Ahmad Rahbani Sulaiman S Ananda, Febryandhie Aziz, Nazaruddin Dian Indah Hayati Fitra, Halkadri Hendrastyo, Vito Shiga Intan Nurbaiti Fawziah Junaidi Junaidi Marlius, Doni Pebriyani, Dewi Raga, Ridha Azka Salma Taqwa