Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal International Journal of Tourism
Virginia, Vania
School of Hospitality and Service Management, Sunway University, Malaysia
Arts Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
THE EFFECTS OF RESTAURANT FOOD SERVICE APPLICATIONS PERCEPTION ON RESTAURANT REVISIT INTENTION Virginia, Vania; Satyadi, Michael Ariel; Herng, Low Yeu; Yi, Tan Sin; Jahan, Khan Nusrat
International Journal Of Tourism Vol 2, No 2 (2023): International Journal of Tourism
Publisher : Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47256/ijt.v2i2.369

Abstract

The food service industry has increasingly adopted technology-based services, such as Food Service Application (FSA), to minimize physical contact and promote social distancing. FSA offers benefits for customers and businesses, such as saving time on the ordering process. A study was conducted using convenience sampling and an online questionnaire to collect 216 respondents. The data was analyzed using IBM Statistical Package for the Social Sciences (SPSS) software. The study aimed to examine the relationship between FSA features and customer perception and the relationship between consumer perception of FSA features and customer revisit intention. Results showed that FSA Features, FSA Responsiveness, FSA Reliability, and FSA Assurance positively correlated with FSA perception. FSA Responsiveness was found to be the most influential feature on FSA perception.
Co-Authors Herng, Low Yeu Jahan, Khan Nusrat Satyadi, Michael Ariel Yi, Tan Sin