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Erlanda, Agussyahrul Noer
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Social Sciences

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ANALISIS KUALITAS PELAYANAN PENGADUAN MASYARAKAT DI DINAS PENDIDIKAN KABUPATEN SUMEDANG Sudrajat, Arip Rahman; Rahman, Ade Opik; Erlanda, Agussyahrul Noer; Darmawan, M. Ilham; Zahira, Nadia Marsa; Nabila, Nazwa; Fatimah, Zahra Aulia
JRPA - Journal of Regional Public Administration Vol. 9 No. 1 (2024): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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This study aims to determine how the quality of service in public complaints at the Sumedang Regency Education Office, knowing the government's obstacles in achieving service quality in managing public complaints and the efforts made by the government in managing public complaints at the Education Office. This study was conducted using a qualitative approach. Observation, interviews, triangulation and documentation studies were the methods used in data collection. This study, using data analysis, concluded that the quality of service regarding public complaints at the Sumedang Regency Education Office is quite good. Based on the obstacles contained in the quality of public complaints, there are no significant obstacles found, only a lack of responsiveness, and community participation. However, all of that can be overcome well by service implementers. Efforts in overcoming these obstacles include: Good socialization to the community regarding the quality of online-based services so that people understand the existence of online service complaints. So that the quality of service regarding complaints at the Sumedang Regency Education Office matches what is needed.
COLLABORATIVE GOVERNANCE DALAM PENANGGULANGANKEMISKINAN EKSTREM (PKE) DI KABUPATEN SUMEDANG Erlanda, Agussyahrul Noer
JRPA - Journal of Regional Public Administration Vol. 10 No. 2 (2025): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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The eradication of extreme poverty is a national development prioritythat requires cross-sectoral and collaborative approaches. This studyaims to analyze the implementation of Collaborative Governance inaddressing extreme poverty in Sumedang Regency, using thetheoretical model proposed by Ansell and Gash (2007), whichincludes four key dimensions: starting conditions, facilitativeleadership, institutional design, and the collaborative process. Aqualitative descriptive method was employed, with data collectedthrough interviews, observations, and documentation. The resultsindicate that collaboration has been implemented through cross-sectoral forums and regional programs such as “One GovernmentAgency, One Assisted Village.” However, several obstacles remain,including cultural, institutional, and political factors such as lack oftrust among actors, underdeveloped technical regulations, andlimited involvement of non-governmental sectors. Efforts to overcomethese challenges include building trust, drafting collaborativestandard operating procedures (SOPs), cross-sectoral training, andinclusive political leadership. The study concludes that CollaborativeGovernance in Sumedang Regency has shown significant progressbut still requires strengthened regulatory frameworks and broadermulti-sector participation to ensure greater effectiveness andsustainability.
Co-Authors Arip Rahman Sudrajat Darmawan, M. Ilham Fatimah, Zahra Aulia Nabila, Nazwa Rahman, Ade Opik Zahira, Nadia Marsa