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All Journal MOMENTUM : Jurnal Sosial dan Keagamaan MUNAQOSYAH : Jurnal Ilmu Pendidikan dan Pembelajaran
Asari, Anang
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Pengaruh Kualitas Pelayanan Kepuasan Nasabah dan Citra Perusahaan terhadap Loyalitas Nasabah BMT UGT Sidogiri Cabang Glenmore Kabupaten Banyuwangi Asari, Anang
MOMENTUM : Jurnal Sosial dan Keagamaan Vol 11 No 2 (2022): MOMENTUM NOVEMBER 2022
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Sekolah Tinggi Islam Blambangan (STIB) Banyuwangi

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Abstract

The present study aims to determine how the service quality, customer satisfaction, and corporate image can impact on customer’s loyalty at BMT UGT Sidogiri Glenmore Branch. After exploring the literature review, this study determines that essential variables have strongly suspected of influencing customer’s loyalty, namely service quality, customer satisfaction, and company image. The variables identified is a basic strategy for developing customer loyalty. This research employs quantitative explanatory research to analyze service quality, customer satisfaction, and company image on customer loyalty using a survey method. While probability sampling with accidental sampling method was used to determine the sample, the sample size of the sample was determined using Ferdinand's theory. As a result, 325 respondents were collected. Multiple linear regression analysis tools, with the help of SPSS version 22 were used to analyze the data. The analysis results show that the service quality variable has a significant effect on customer loyalty with Sig. 0.037. Customer satisfaction has a significant impact on customer loyalty with Sig. 0,000. Company image has a substantial impact on customer loyalty with Sig. 0,000. These variables (simultaneously) have significantly impacted on customer loyalty with a value of F count 71.390 ≥ F table 3.20 and a significance of 0.000 ≤ 0.05. Then, the R2 test used (coefficient of determination) was 0.220 or 22%. However, the researcher did not examine further the other variables influence the remaining 78% in this study
Pengaruh Metode Mind Mapping dan Motivasi Terhadap Hasil Belajar Sejarah Kebudayaan Islam Siswa Kelas XI MAN 3 Banyuwangi Al-Afghani, Shalahuddin; Mahfud, Ali; Asari, Anang
MUNAQASYAH : Jurnal Ilmu Pendidikan dan Pembelajaran Vol 5 No 2 (2023): MUNAQOSYAH: NOVEMBER
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) STIB Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58472/munaqosyah.v5i2.174

Abstract

The history of Islamic culture is an important aspect for a Muslim to know how Islam can develop until now, and how students can understand the history of Islamic culture which is very much in a short time, namely by using the mind mapping learning method. This study aims to 1) test and analyze the effect of the mind mapping method on the learning outcomes of Islamic cultural history 2) to test and analyze the effect of motivation on the learning outcomes of Islamic cultural history 3) to test and analyze the effect of the mind mapping method of motivation simultaneously on the learning outcomes of Islamic cultural history. These three objectives were studied in class XI students of MAN 3 Banyuwangi. In this study, the researcher used a quantitative method and the results of this study were 1) the mind mapping method had an effect on the learning outcomes of Islamic cultural history 2) motivation affected the learning outcomes of Islamic cultural history 3) the mind mapping method of motivation simultaneously on the learning outcomes of Islamic cultural history
Co-Authors Al-Afghani, Shalahuddin ALI MAHFUD