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All Journal Indonesian Journal of Electrical Engineering and Informatics (IJEEI)
Assegaff, Setiawan
Universitas Dinamika Bangsa
Computer Science & IT Electrical & Electronics Engineering

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Impact of Trust on The Willingness to Use E-Government Services Assegaff, Setiawan; Aryani, Lies; Sunoto, Akwan; Usmayanti, Vivi
Indonesian Journal of Electrical Engineering and Informatics (IJEEI) Vol 11, No 4: December 2023
Publisher : IAES Indonesian Section

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52549/ijeei.v11i4.5200

Abstract

The primary objective of this study was to gain insight into individual perceptions of using online public services offered by local governments. The research aimed to determine how performance expectancy, effort expectancy, trust in government, facilitating conditions, and social influence impact individuals' intentions and behaviors in using online government services. Data were collected using an online questionnaire, and analysis was conducted using structural equation modeling with SmartPLS. The key findings include the positive influences of trust in government and facilitating conditions on users' intentions and behaviors related to e-government services. However, the study did not identify a significant relationship between performance expectancy, effort expectancy, and social influence concerning user intentions and behaviors in using e-government services.
Co-Authors Aryani, Lies Sunoto, Akwan Usmayanti, Vivi