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All Journal Sketsa Bisnis Journal of Dental and Biosciences
Fatihatur Rohmah
Unknown Affiliation
Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Public Health Social Sciences

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Pengaruh Relational Benefits Terhadap Kepuasan dan Loyalitas Nasabah: Survei Pada Nasabah Bank Syari’ah Mandiri Syari’ah Kota Pasuruan Fatihatur Rohmah; Intan Zulfa Arieba
SKeTsa Bisnis (e-jurnal) Vol 5 No 2 (2018)
Publisher : Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jsb.v5i2.1585

Abstract

English The purpose of this study was to determine the extent of the effect of relational benefitson satisfaction and loyalty on customers of the sharia Mandiri bank in Pasuruan City. The population of this study is the customers of the Mandiri Syari'ah bank.The sampling technique waspurposive sampling. The sample used was 100 customers of the Mandiri Syari'ah Bank. The analysis method used is path analysis. The results showed that the social benefits had a positive and significant effect on satisfaction. Social Benefits have a positive and significant effect on loyalty. Variable confidence benefits have a positive and significant effect on satisfaction. confidence benefits have a positive and significant effect on loyalty. The convenience benefits variable does not have significant effect on satisfaction. convenience benefits has a positive and significant effect on loyalty. Satisfaction variables have a positive and significant effect on loyalty. Keywords: Social Benefits, Cofidence Benefits, Convenience Benefits, SatisfAction and Loyalty Indonesia Tujuan penelitian ini adalah untuk mengetahui sejauh mana pengaruh relational benefits terhadap kepuasan dan loyalitas pada nasabah bank syari’ah Mandiri Kota Pasuruan. Populasi dari penelitian ini adalah nasabah Bank Syari’ah Mandiri Kota Pasuruan. Teknik pengambilan sampel dengan purposive sampling. Sampel yang digunakan adalah 100 nasabah bank syari’ah Mandiri Kota Pasuruan. Metode analisis yang digunakan adalah analisis jalur (Path Analysis). Hasil penelitian menunjukkan bahwa variabel social benefits berpengaruh positif dan signifikan terhadap kepuasan nasabah. Variabel social benefits berpengaruh positif dan signifikan terhadap loyalitas, variabel confidence benefits berpengaruh positif dan signifikan terhadap kepuasan nasabah, variabel confidence benefits berpengaruh positif dan signifikan terhadap Loyalitas nasabah, variabel convenience benefits tidak berpengaruh positif dan signifikan terhadap kepuasan nasabah. Variabel convenience benefits berpengaruh positif dan signifikan terhadap loyalitas. Variabel kepuasan berpengaruh positif dan signifikan terhadap Loyalitas nasabah. Keywords: Manfaat Sosial, Manfaat Kepercayaan, Manfaat Kenyamanan, Kepuasan dan Loyalitas.
Association Between Mesiodistal Tooth Width and Soft Tissue Facial Profile Convexity among Chinese Adolescents in Jember, Indonesia Fatihatur Rohmah; Ernita Netiani; Mellyna Trismi Utami; Ali Taqwim
Journal of Dental and Biosciences Vol 3 No 01 (2026): Journal of Dental and Biosciences
Publisher : Jurusan Kedokteran Gigi Fakultas Kedoketaran Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jdentbios.2026.3.01.19766

Abstract

B Background: Tooth size and soft tissue facial profile are influenced by genetic, sexual, and ethnic factors. Understanding their relationship is important for orthodontic diagnosis, particularly in specific ethnic populations. Methods: A cross-sectional study was conducted on 50 Chinese adolescents (25 males, 25 females) aged 17-18 years. Mesiodistal tooth width from maxillary and mandibular central incisors to first molars was measured on dental casts. Soft tissue facial profile convexity was assessed using standardized lateral facial photographs. Sex differences were analyzed using independent t-tests, while associations were evaluated using Pearson correlation and linear regression (α = 0.05). Results: Males exhibited significantly larger mesiodistal tooth widths than females in both arches (p < 0.05). No significant sex differences were observed in facial profile convexity (p > 0.05). A weak but statistically significant negative correlation was found between mesiodistal tooth width and facial profile convexity (r = −0.35 maxilla; −0.34 mandible), accounting for 12.2% of the variance. Conclusion: Mesiodistal tooth width demonstrated a weak association with soft tissue facial profile convexity among Chinese adolescents in Indonesia, indicating that mesiodistal tooth width alone has limited predictive value for facial profile morphology and supporting the multifactorial basis of facial esthetics. Key words: Mesiodistal tooth width; soft tissue facial profile; facial convexity; Chinese ethnicity
Co-Authors Ali Taqwim Ernita Netiani Intan Zulfa Arieba Mellyna Trismi Utami