Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Locus Penelitian dan Pengabdian
Mubina, Basma Fathan
Unknown Affiliation
Aerospace Engineering Automotive Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Mathematics

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
User Review Analysis of the BNI Wondr Mobile Banking Application: Systematic Literature Review Mubina, Basma Fathan; Halim, Dicky; Budi, Indra; Ramadiah, Amanah; Putra, Prabu Kresna; santoso, Aris budi
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 8 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i8.4541

Abstract

In the digital age, mobile banking has become essential for facilitating efficient financial transactions, with the Wondr mobile banking application from Bank Negara Indonesia (BNI) emerging as a significant innovation in this sector. Designed to provide a secure and user-friendly experience, Wondr aims to meet the diverse needs of its customers. However, to enhance its service and ensure user satisfaction, BNI must actively engage with customer feedback. This study leverages user reviews from platforms like Google Play Store to gain insights into the strengths and weaknesses of the Wondr application. Employing text analysis techniques, we utilise topic modeling through Latent Dirichlet Allocation (LDA) to extract relevant themes from these reviews to identify key areas for improvement and generate targeted recommendations. The findings of this research are intended to inform the ongoing development of the Wondr application, ultimately enhancing user experience and reinforcing BNI’s position within the digital banking landscape.
Co-Authors Budi, Indra Halim, Dicky Prabu Kresna Putra, Prabu Kresna Ramadiah, Amanah Santoso, Aris Budi