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The Impact of CHSE (Cleanliness, Health, Safety, and Environmental Sustainability) on Tourist Satisfaction Levels and Revisit Intentions in Dusun Semilir, Semarang Regency Mahendra Jati, Ronald; Antara, I Ketut; Sucita Yanthy, Putu
Return : Study of Management, Economic and Bussines Vol. 3 No. 10 (2024): Return : Study of Management, Economic And Bussines
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v3i10.285

Abstract

There was a drastic decline in the number of tourists in 2020 and 2021 due to the COVID-19 virus. This situation encourages tourist destination managers to find and formulate the best strategies to survive and recover from this difficult situation. One of the policies implemented by the manager is the implementation of CHSE. The purpose of this study is to investigate the relationship between CHSE and the satisfaction and intention of tourists to return to Semilir Hamlet. This research is included in the quantitative category. Data sources were obtained through interviews and questionnaire distribution. The sampling method used was purposive sampling, resulting in 108 respondents. The data analysis technique was carried out using Smart PLS software. The results showed that the CHSE variable had a significant influence on the intention to return to visit. In addition, the CHSE variable also contributes positively and significantly to tourist satisfaction. Furthermore, the level of tourist satisfaction has a positive and significant effect on the intention to return to Semilir Hamlet. The results of the analysis show that the CHSE variable has a positive and significant impact on the intention to visit again through tourist satisfaction. Thus, it can be concluded that the implementation of CHSE has a great influence on tourist satisfaction and their intention to visit Semilir Hamlet again.
The influence of CHSE (Cleanliness, Health, Safety, Environmental Sustainability) and Attributes of Tourism Products on Tourist Satisfaction and Intention to Visit Again in Semilir Hamlet, Semarang Regency, Central Java Mahendra Jati, Ronald
Asian Journal of Social and Humanities Vol. 2 No. 4 (2023): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i4.215

Abstract

The Influence of CHSE Implementation and Tourism Product Attributes in Dusun Semilir in the Post-COVID Era, to Determine Tourists' Perceptions of the Impact of CHSE Implementation and Tourism Product Attributes on Satisfaction and Intention to Revisit Tourists, in order to align the development of tourism in Semilir Hamlet with tourists' needs. The aim of this research is to understand the influence of CHSE and tourism attributes on tourists' intention to revisit through tourist satisfaction. The method used is quantitative with a descriptive approach. The number of respondents used is 100 respondents. The data analysis used is SEM-PLS. The results show that tourism attributes do not have a significant influence on tourists' intention to revisit, but CHSE significantly influences tourists' intention to revisit. With tourist satisfaction, tourism attributes have their influence on the intention to revisit, and CHSE through tourist satisfaction has its influence on tourists' intention to revisit Dusun Semilir. These results indicate that satisfaction plays a significant role in the influence of CHSE and tourism attributes on tourists' intention to revisit