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All Journal As-Syirkah: Islamic Economic & Financial Journal
Popilaya, Chairi Nur Azizi
Unknown Affiliation
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Analisis Proses Penyelesaian Klaim terhadap Asuransi Pengiriman Barang Melalui JNE Popilaya, Chairi Nur Azizi; Kamilah; Hasibuan, Reni Ria Armayani
As-Syirkah: Islamic Economic & Financial Journal Vol. 2 No. 2 (2023): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/xa1rbs74

Abstract

Shipping insurance is a necessity that arises because the transportation of goods and or cargo cannot be separated from the risks that cause losses. This writing aims to explain the terms of the implementation of insurance claims for freight forwarders at the transportation service company PT. JNE, the obstacles that cause the claim process to be not accepted and explain the procedure for claiming insurance for shipping goods. The data in writing this journal were obtained through interviews, documentation and literature study. Based on the results of the research, it is obtained that the requirements for submitting a claim are a claim submission letter, original receipt, receipt and photocopy of ID card. After completing the files that have been determined by JNE, the customer then makes a claim according to the procedures set by JNE, namely the customer comes to the counter where the customer is sending goods, or the nearest representative office. Then the customer must show the delivery receipt and claim request, then the officer will direct the customer to fill out the claim submission form. And lastly, the claim will be processed and disbursement will be made no later than 14 working days after the claim is submitted.  
Co-Authors Hasibuan, Reni Ria Armayani Kamilah