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All Journal JURNAL MANAJEMEN DAN BISNIS EQUILIBRIUM
Wijayanthi, Ni Putu Ayu Putri
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Economics, Econometrics & Finance Social Sciences

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PENGARUH CUSTOMER RELATIONSHIP MARKETING, PERSEPSI HARGA DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN KEJU PROCHIZ PADA PERUSAHAAN PT SINAR MAYURI KLUNGKUNG Mahendra, I Nyoman Dwi Arysna; Wijayanthi, Ni Putu Ayu Putri
Jurnal MBE Manajemen Bisnis, Equilibrium Vol 10 No 1 (2024): Jurnal Manajemen dan Bisnis Equilibrium
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47329/jurnal_mbe.v10i1.1279

Abstract

Understanding customer behavior when it comes to making purchases is a crucial step in business success. It helps companies better comprehend the market, optimize marketing strategies, and maintain a competitive edge. Managing customer relationships, aligning prices with perceived value, and offering high-quality products all contribute to optimizing customer purchases. This study aims to determine the influence of Customer Relationship Marketing, Price Perception, and Product Quality on the Purchase Decision of Prochiz Cheese at PT Sinar Mayuri, as well as to establish which factor dominates in optimizing the purchase decisions of Prochiz Cheese at PT Sinar Mayuri. Sampling was conducted using a saturated sample consisting of 78 respondents. Data collection methods included observation, interviews, literature review, and questionnaires. The data analysis technique used was multiple linear regression analysis. The study's findings indicate that there is a significant partial and simultaneous influence between Customer Relationship Marketing, price perception, and product quality on the purchase decisions of Prochiz Cheese at PT Sinar Mayuri Klungkung.
Co-Authors Mahendra, I Nyoman Dwi Arysna