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All Journal Multidisciplinary Indonesian Center Journal
Rizaldi, Choireza
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Religion Humanities Earth & Planetary Sciences Education Other

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LAYANAN CHATBOT PADA BAKTI KOMINFO WILAYAH KERJA IV SURABAYA Rizaldi, Choireza; Cahyono, Dwi
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 1 No. 4 (2024): Vol. 1 No. 4 Edisi Oktober 2024
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v1i4.295

Abstract

System chatbot at the Kominfo service agency that will help process sentences based on keywords or phrases to get the desired information to facilitate service. The customer service agent system is divided into 3 parts, namely responder, classifier, and graphmaster. Responder is the part that connects the bot with the user. The task of the responder is to transfer data from the user to the classifier and control the input and output. The classifier is the part that filters and normalizes the input and performs segmentation of the sentences that have been inputted. Graphmaster is the part that matches the input pattern to the facts that have been created.
Co-Authors DWI CAHYONO