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All Journal Journal of Islamic Management Jurnal Lentera
Purnama, Siska
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Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Analisis Total Quality Management (TQM) dalam Manajemen Operasional di Intanaya Tour and Travel Cabang Surabaya Purnama, Siska; Maesaroh, Imas
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (229.164 KB) | DOI: 10.15642/jim.v1i1.388

Abstract

This study is to determine and analyze the concept of Total Quality Management and its implementation in the Surabaya Branch of Intanaya Tour and Travel. Researchers used descriptive qualitative methods. The results of the study illustrate that the concept of Total Quality Management in Intanaya Tour and Travel is a customer value strategy in the form of a questionnaire strategy and business planning in congregational mapping. Secondly, an organizational system in the form of employees who focus on providing customer value, a communication system that upholds service quality and a leader control system for employees. Thirdly, quality improvement at Intanaya Tour and Travel in the form of planning by the manager. The implementation of Total Quality Management at Intanaya Tour and Travel has three phases: preparation, planning and implementation. It includes an operational manager who focuses on quality control, the application of PDCA (Plan-Do-Check-Adjust) activities in the quality control system and an evaluation system for employees and congregational services.
EYE EXERCISE MENCEGAH KELELAHAN MATA MAHASISWA DI ERA DIGITAL Rasyida, Zulfa Mahdiatur; Yani, Laras Putri; Husain, Moch. Achnaf Haydan Al; Purnama, Siska
Jurnal LENTERA Vol. 6 No. 1 (2026): Jurnal Lentera
Publisher : Stikes Yarsi Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57267/lentera.v6i1.590

Abstract

Asthenopia, or eye strain, is a condition characterized by a decline in visual performance resulting from excessive accommodative effort, manifesting in ocular, musculoskeletal, and psychosocial symptoms. University students represent a vulnerable demographic due to the high intensity of digital device usage required for academic activities. Left untreated, this condition can lead to serious complications, including the degradation of visual acuity. This program aimed to provide education on the management of asthenopia through the implementation of practical eye exercises. The methods included video-based counseling, procedural demonstrations, and evaluation via return demonstration (redemonstration). Result Initial identification revealed that the predominant complaints were drowsiness during near-work activities (31.8%) and reading inefficiency (5.7%). Post-intervention evaluation indicated a positive response; 55.7% of participants reported that eye exercises were highly effective, while 36.4% found them somewhat helpful in alleviating fatigue. Furthermore, the objective of independence was achieved, with 79.5% of participants demonstrating the ability to perform the exercises independently. In conclusion, eye exercises serve as an effective intervention for reducing asthenopia symptoms and enhancing participant self-efficacy. This program is recommended as a sustainable, self-managed preventive strategy for university students in the digital era.
Co-Authors Husain, Moch. Achnaf Haydan Al Imas Maesaroh Yani, Laras Putri Zulfa Mahdiatur Rasyida