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All Journal Journal of Social Science Utilizing Technology Journal of Social Science Utilizing Technology Journal of Computer Science Advancements
Rizalfi, Vinto
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Religion Arts Humanities Computer Science & IT Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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AI-Powered Governance: Exploring the Role of Artificial Intelligence in Shaping Public Service Innovation Asta, Ngr. Putu Raka Novandra; Rizalfi, Vinto; Wei, Sun
Journal of Social Science Utilizing Technology Vol. 3 No. 2 (2025)
Publisher : Yayasan Pendidikan Islam Daarut Thufulah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jssut.v3i2.2288

Abstract

Background. The rapid advancement of Artificial Intelligence (AI) has significantly transformed various sectors, including public governance. In the face of increasing demands for efficiency, transparency, and citizen-centric services, governments around the world are turning to AI to reimagine the structure and delivery of public services. Purpose. This research explores how AI technologies are being integrated into public governance systems to drive innovation, enhance administrative performance, and foster participatory governance. The objective of this study is to analyze the extent to which AI-powered tools contribute to the modernization of public service delivery and to identify the challenges and ethical considerations arising from this transformation. Method. This study employs a qualitative research approach using a systematic literature review method. A comprehensive analysis of academic articles, policy reports, and case studies was conducted, focusing on AI applications in public service innovation across multiple countries. Results. The results reveal that AI has played a pivotal role in automating administrative tasks, improving data-driven decision-making, and enabling predictive services. However, the implementation of AI also introduces concerns regarding algorithmic transparency, data privacy, and accountability. Conclusion. The study concludes that while AI holds immense potential to reshape public governance and stimulate service innovation, its success depends on the alignment of technological capabilities with inclusive policy frameworks and ethical standards. Future governance models must prioritize human oversight, regulatory compliance, and equitable access to ensure sustainable innovation.
AI-Powered Governance: Exploring the Role of Artificial Intelligence in Shaping Public Service Innovation Asta, Ngr. Putu Raka Novandra; Rizalfi, Vinto; Wei, Sun
Journal of Social Science Utilizing Technology Vol. 3 No. 2 (2025)
Publisher : Yayasan Pendidikan Islam Daarut Thufulah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jssut.v3i2.2288

Abstract

Background. The rapid advancement of Artificial Intelligence (AI) has significantly transformed various sectors, including public governance. In the face of increasing demands for efficiency, transparency, and citizen-centric services, governments around the world are turning to AI to reimagine the structure and delivery of public services. Purpose. This research explores how AI technologies are being integrated into public governance systems to drive innovation, enhance administrative performance, and foster participatory governance. The objective of this study is to analyze the extent to which AI-powered tools contribute to the modernization of public service delivery and to identify the challenges and ethical considerations arising from this transformation. Method. This study employs a qualitative research approach using a systematic literature review method. A comprehensive analysis of academic articles, policy reports, and case studies was conducted, focusing on AI applications in public service innovation across multiple countries. Results. The results reveal that AI has played a pivotal role in automating administrative tasks, improving data-driven decision-making, and enabling predictive services. However, the implementation of AI also introduces concerns regarding algorithmic transparency, data privacy, and accountability. Conclusion. The study concludes that while AI holds immense potential to reshape public governance and stimulate service innovation, its success depends on the alignment of technological capabilities with inclusive policy frameworks and ethical standards. Future governance models must prioritize human oversight, regulatory compliance, and equitable access to ensure sustainable innovation.
Application of Augmented Reality in E-Commerce to Increase Product Sales Susanto, Ruhiat; Rizalfi, Vinto; Sok, Vanna; Khan, Omar
Journal of Computer Science Advancements Vol. 3 No. 1 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jsca.v3i1.1622

Abstract

The rapid development of e-commerce has led businesses to adopt innovative technologies to enhance customer engagement and increase product sales. Augmented reality (AR) has emerged as a transformative tool that allows consumers to visualize products in real-world settings, bridging the gap between physical and digital shopping experiences. This research explores the application of AR in e-commerce and its effectiveness in driving product sales by enhancing customer interaction and confidence in purchasing decisions. The study employs a mixed-method approach, combining quantitative surveys of 300 e-commerce users with qualitative interviews of 10 industry experts. The survey measured user engagement, purchasing intent, and satisfaction with AR-enhanced shopping experiences. Expert interviews provided insights into AR implementation strategies and its impact on sales performance. The findings indicate that AR significantly improves product visualization, leading to a 25% increase in customer engagement and a 30% boost in sales conversions. Consumers reported higher confidence in their purchases when using AR features, citing improved understanding of product dimensions, colors, and functionality. However, challenges such as high implementation costs and technical complexity were identified as barriers to widespread adoption. The study concludes that AR is a valuable tool for e-commerce businesses aiming to increase sales by enhancing the customer experience. Addressing challenges such as cost and accessibility will be critical for maximizing AR’s potential. Future research should explore the integration of AR with other emerging technologies to further optimize its impact on e-commerce performance.
Co-Authors Khan, Omar Ngr. Putu Raka Novandra Asta Sok, Vanna Sun Wei Susanto, Ruhiat