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All Journal Jurnal Manajemen Informatika Jayakarta
Arfiensa, Dandy
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Materials Science & Nanotechnology

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PENGEMBANGAN EXPERIENCE (UX) DASHBOARD REPORTING DATA REVIEW USER PENGGUNA APLIKASI LAZADA Arfiensa, Dandy; Sany, Ezrifal; Mulyati, Sri
Jurnal Manajamen Informatika Jayakarta Vol 4 No 1 (2024): JMI Jayakarta (February 2024) Seleksi Paper SENATIKA-4 (October 2023)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jmijayakarta.v4i1.1311

Abstract

This study aims to design a UX Dashboard for analyzing the user experience of the Lazada app. UX methods, such as data collection and user experience analysis, are integrated. Findings from data analysis are utilized to create a dashboard providing a comprehensive overview of user experience, covering navigation, product search, checkout processes, and customer support. The dashboard enables monitoring changes in user experience and evaluating the impact of improvements. The results are expected to offer valuable insights for the Lazada development team to enhance the application and contribute to understanding UX practices in the e-commerce context and the development of user experience dashboards.
Co-Authors Ezrifal Sany Sri Mulyati