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All Journal International Conference on Digital Advanced Tourism, Management, and Technology
Mochamad Taufiq 
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Decision Sciences, Operations Research & Management

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Influence Of Service Quality, Water Quality And Facilities Towards Customer Satisfaction At The Regional Public Company Tirto Panguripan Drinking Water, Kendal District Ari Prasetyani Nugroho; Mochamad Taufiq ; Marius Pramana  
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.52

Abstract

The results of the analysis show that hypothesis 1 (H1) that service quality has a positive effect on customer satisfaction is proven. The regression coefficient for the service quality variable has a positive sign so it can be interpreted that the higher the service quality, the higher the customer satisfaction. Hypothesis 2 (H2) that water quality has a positive effect on customer satisfaction is proven. The regression coefficient for the water quality variable has a positive sign so it can be interpreted that the better the water quality, the higher the customer satisfaction. Hypothesis 3 (H3) that facilities have a positive effect on customer satisfaction is proven. The regression coefficient for the facility variable has a positive sign, so it can be interpreted that the more adequate the facilities provided by the company, the higher the customer satisfaction.
Co-Authors Ari Prasetyani Nugroho Marius Pramana