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All Journal International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Linda T. Maas
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education

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THE EFFECT OF SERVICE QUALITY ON PARTICIPANT SATISFACTION AND ITS IMPACT ON PARTICIPANT LOYALTY OF BPJS KETENAGAKERJAAN NORTH MEDAN BRANCH Laura Agustina Hasibuan; Sukaria Sinulingga; Linda T. Maas
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 1 (2023): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i1.681

Abstract

As a company engaged in the field of social security for workers, BPJS Ketenagakerjaan carries out professionalism in providing services to all participants. Professional service is a major requirement for organizations in order to reach and retain their customers. In this case, one of the Employment BPJS customers is a participant. Even though it is mandatory for all workers in Indonesia, in reality the participation rate is still relatively low where data from 2016 – 2018 still shows unregistered workers at over 60% of the total workforce in Indonesia. The research was conducted using Path Analysis consisting of 5 independent variables (Reliability, Assurance, Tangibles, Empathy, Responsiveness), 1 dependent variable (Participant Loyalty) and 1 intermediate variable (Participant Satisfaction). The results showed that the direct effect of Service Quality had a positive and significant effect on the satisfaction of participants in the North Medan Employment BPJS. Likewise, the indirect effect of showing Participant Loyalty through Service Quality as an intermediate variable has a positive and significant effect on Participants Satisfaction of the North Medan Employment BPJS. Of the 5 (five) independent variables, the variables Reliability, Tangibles, Empathy and Responsiveness have a positive and significant effect on Participant Loyalty through Participant Satisfaction as an intermediate variable. Meanwhile, the Assurance variable has no positive and significant effect on Participant Loyalty through Participant Satisfaction as an intermediate variable.
THE INFLUENCE OF WORKPLACE SPIRITUALITY ASPECTS ON EMPLOYEES' WORK MOTIVATION: A CASE STUDY AT MEDAN AREA UNIVERSITY Andri Harun Siregar; Harmein Nasution; Linda T. Maas
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 12 (2025): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1537

Abstract

This study aims to analyze the influence of workplace spirituality, consisting of dimensions of meaningful work, sense of community, and alignment with organizational values, on employee work motivation. This study is motivated by the phenomenon of declining employee performance at Medan Area University in the 2016-2018 period, indicated by the results of internal audits, even though the institution has implemented quality management standards. This study uses a causal quantitative approach. The study population was all employees and permanent lecturers, with a sample of 220 respondents determined using purposive sampling techniques and the Slovin formula. Data were collected through questionnaires and analyzed using Multiple Linear Regression. The results show that the three dimensions of workplace spirituality have a positive and significant effect on work motivation, both partially and simultaneously. The dimension of "alignment with organizational values" was found to have the most dominant influence. The coefficient of determination (R2) value of 0.623 indicates that 62.3% of the variation in work motivation is influenced by workplace spirituality. The research implications suggest the need for a spiritual and religious values-based approach to enhance the meaning of work for employees.
Co-Authors Andri Harun Siregar Harmein Nasution Laura Agustina Hasibuan Sukaria Sinulingga