Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Bisnis Kompetitif
Jeheman, Yohanes
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN JASA ONLINE GO RIDE DI KOTA MAKASSAR Nurlinda, Nurlinda; Jeheman, Yohanes
Jurnal Ekonomi Bisnis Kompetif Vol 4 No 2 (2025): Strategi, Inovasi, dan Kinerja Bisnis di Era Digital dan Globalisasi
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/bisniskompetif.v4i2.2415

Abstract

This study aims to determine the Effect of Service Quality on Customer Satisfaction Using GoRide Online Services in Makassar City. The type of research used in this study is a quantitative method. Data collection techniques using questionnaires. Data analysis techniques used are simple linear analysis, coefficient of determination and partial test (t test). The results of the study show that based on the results of the t test obtained a value of 7.654 meaning that Service Quality has a positive and significant effect on GoRide Customer Satisfaction with a regression value of Y = 10.29 + 0.90X and the value of the correlation coefficient or relationship is 0.631. The output of the coefficient of determination (R Square) is 0.3969 which means that the influence of the independent variable Service Quality on the dependent variable Customer Satisfaction is 39.69%.
Co-Authors Nurlinda Nurlinda, Nurlinda